How To Conduct An Incident Investigation

September 20, 2018

Hospitality Financial Leadership – Igniting Your Financials by Putting Hours of Work in Your P&L

by David Lund

I n hospitality we all know that payroll is by far the largest expense and therefore it has the biggest negative impact on profitability. Turn this around and know that finding ways to be more efficient with payroll can have a big impact on labor costs and a positive impact on your hotel’s bottom line.I

I f you don’t have hours of work in your monthly P&L, you are missing a massive opportunity to better understand payroll and productivity leading to ways to manage your business better. You know what they say, you can’t manage what you can’t measure. Putting hours of labor into your financial statements is just good housekeeping. It is the start of getting your focus on what you can control, which is the number of hours of worked or, more simply stated, the schedule.

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How to Conduct an Incident Investigation

What would your staff do if a significant incident occurred on the property? Would they know how to respond quickly and effectively? Many incidents occur at night when there are the least number of managers on duty. Would your night crew be prepared to follow an investigation procedure?

The attached checklist for investigating an incident is a useful resource for developing your training and procedures.

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Hurry! Amazon Business Offer Ends September 30

ILIA & CLIA Members Can Save 20% on first $250 purchase

See terms & conditions

Amazon Business is a simple tool that gives you greater visibility into and better management of your purchasing in the workplace. Amazon Business saves organizations money and time while making buying simpler.

And, for a limited time, ILIA and CLIA members can save 20% on your first $250 in purchases.

With a free Amazon Business account, ILIA members receive access to millions of products, from office equipment to janitorial supplies, along with benefits available only to Amazon Business customers, including:

· Increased visibility and control by consolidating multiple users into one account

· Savings with Business-only pricing on the products you need

· Flexible payment options

· Convenient Shipping options including Business Prime Shipping

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Not Sending Email? Here’s Why Your ROI is Suffering…

by Daisy

Whether you’ve been led to believe it’s an outdated form of communication, ineffective, or that it’s just too costly, many hoteliers tend to dramatically undervalue to the role of email marketing. With the rapid boom of social media, it’s easy to think that email marketing is dead.

Many hoteliers have also accepted that modern day travelers, especially millennials, prefer to communicate with brands via other methods. However, the facts tell quite a different story and in reality, email marketing is actually more relevant than ever before.

Why email marketing matters for hotels

Email continues to be one of the most effective and cost-efficient marketing strategies available to hoteliers. According to eMarketer, email marketing results in an average ROI of 122% – that’s more than four times higher than any other marketing initiative. A polling of professional marketers conducted by Econsultancy found that respondents only allocated 16% of their marketing budget to email marketing, but it contributed to 23% of sales.

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Prop 65, PAGA and MIPP: Are You In Compliance?

A Free Workshop for Lodging Owners and Operators

Presented by John Mavros of Fisher Phillips, LLP

Thursday, November 1, 2018

6pm-9pm

Monrovia Courtyard

This FREE workshop open to lodging owners and operators only will provide the resources to deal with three new regulations: the updated Proposition 65, the California Private Attorney General Act ("PAGA") and the Musculoskeletal Injury Prevention Program (MIPP) update.

An additional bonus will be the gift of a Labor Law Best Practices Manual