Dear Valued Customers,
We are thrilled to announce that we have been acquired by the privately-owned hedge fund ESL who partnered with Cyrus Capital Partners to purchase Monark. The sale was finalized 2/11/2019.
What does this mean for you?
Going forward, day to day, it’s business as usual only now we have new resources and capabilities to continue driving value for you and your customers with a full luxury appliance lineup and the best team in the business.
What does this mean for us?
Our entire staff is now a part of the ESL family! Our head office remains in Pompano Beach, Florida – We continue to operate in our 19 retail locations across the United States with plans to expand further in our established markets and enter new markets that we see as underserved in our space.
Our story continues…
As many of you may already know our parent company Sears filed for Ch 11 bankruptcy protection in Oct 2018. Our dedicated team did everything we could during this difficult time to continue to serve you, our valued customer, continuing to provide our products and services with as little interruption to your business as possible. We did not succeed 100% of the time and for that I do apologize.
Now that we are owned by a financially strong institution, we find ourselves in a better position to invest into areas of the business that will help us better serve you. Plans include customer facing technologies and an improved logistics platform along with a retail strategy revamp to improve the overall customer experience.
Thank you!
I want to take this opportunity to thank each and every one of you for putting your trust in Monark and bringing us to where we are today. We come to work every day for you! Our sales people, order management, delivery and install teams… everybody is driven to make the purchase and installation of premium appliances better and easier for you. We appreciate you being by our side as we move full speed into the next chapter of Monark Premium Appliance Co.
Sincerest gratitude,
Clint Fenn, President
