Patient Satisfaction Tip of the Week

Tip #17: Help build trust by letting patients know a little more about you As we’ve mentioned before, strengthening a positive patient-provider relationship is key to positive patient satisfaction.  You can start the patient engagement process with informal fun facts about you and your staff. Consider posting photos and brief bios about your providers in waiting rooms and on your website.

Contact Us Have any patient satisfaction tips you’d like to share with the L.A. Care provider community?  Please let us know by contacting L.A. Care's Quality Improvement Department at quality@lacare.org , or let us know if you have any questions.

L.A. Care VIIP Program L.A. Care wants to help you in your practice and maximize your financial payout. If you represent an IPA practice or clinic, please share these tips with the providers in your network.   

L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). Your CAHPS scores partially determine payouts for L.A. Care’s VIIP Program (Value Initiative for IPA Performance).

L.A. Care Health Plan , a public entity serving Los Angeles County

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