2-1-1 Monthly Report for December 2018
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During the month of December,
4,082
calls were handled by 2-1-1 Resource Specialists and
7,187
health, housing and human service referrals were provided. Of the unduplicated callers,
72%
are female,
29%
are single mothers with minor children, and
57%
reported they are living with disabilities. (These statistics exclude callers who opted to not provide demographic information during intake.)
For additional 2-1-1 stats for the month of December, go
here.
For 2-1-1 stats for the current fiscal year-to-date, go
here.
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Once again, 2-1-1 played a pivotal role during the holidays for those in need. 2-1-1 handled
485 calls requesting information about holiday programs, including food and toys, and provided 934 referrals
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Eden I&R received funding from Share the Spirit to update and disseminate information on Alameda County holiday programs through 2-1-1. As a part of this grant, Eden I&R was also featured in an East Bay Times article about our role helping connect a homeless Hayward resident with the Family Emergency Shelter Coalition - FESCO/La Familia Counseling Service.
Click here to read the full story.
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A Union City resident called seeking resources to assist with past due rent because of the partial federal government shutdown
. The caller indicated that both she and her husband worked for the Department of Homeland Security and had received a “3-day pay or quit” notice from their landlord. They had received a letter from their employer to apply for Unemployment Insurance Benefits, but it was a process and wouldn’t be available immediately. 2-1-1 provided the caller with referrals to Season of Sharing, that provides one-time financial assistance for unpaid rent; Eden Council for Hope and Opportunity (ECHO), that conducts mediation and acst as a liaison between landlords and tenants; and Centro De Servicios, that provides emergency financial assistance and legal advice.
For additional 2-1-1 call examples handled in December, go
here.
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"We just want to say we appreciate your services.
Thank you for your patience and have a happy holiday."
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Databases
Two programs were added to the Services Database this month for a total of
1,216
agencies and
3,116
programs.
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150
new units were added to the housing database in December for a total of
75,760
housing units.
Staff updated
3,649
records this month - our highest number of updates in one month ever.
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AHIP (AIDS Housing Information Project) offers housing and human services resource referrals to People Living with HIV/AIDS (PLWH) via a designated phone line and through one-on-one, in-person assistance at clinics and AIDS Service Organizations. In December, AHIP handled
66
calls, provided
85
service referrals and
218
housing referrals.
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In December, Eden I&R's websites received
32,084
page views and
5,391
sessions/visitors.
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Meetings & Presentations
In December, staff participated in
17
meetings, phone calls, and webinars with current and potential partners. Highlights included
our Executive Director speaking on a panel hosted by First 5 Alameda County about the Earned Income Tax Credit (EITC). There is both a federal and California EITC, which is a refundable tax credit for low to moderate-income working individuals and families, particularly those with children. Every year MILLIONS of dollars go unclaimed by eligible taxpayers. For information on EITC and if you qualify, as well as a list of free tax prep sites near you, call 2-1-1!
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Fairs / Events / Outreach
In December, Eden I&R served
259
people at training, events, and fairs and distributed
2,093
pieces of outreach materials to service providers and residents of Alameda County.
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2-1-1 staff hosted a booth and provided resource referrals to participants at the following:
- First 5 Alameda County panel on EITC (Earned Income Tax Credit) & VITA (Volunteer Income Tax Assistance) in Alameda
- Las Positas College Community Resource Workshop in Livermore
- Ron Bonta Community Health Fair in San Leandro (pictured)
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Outreach materials were distributed to by request to Alameda County Transportation Commission in Oakland and the Dublin Adult School in Dublin.
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Disaster Preparedness
The Disaster Preparedness Coordinator attended the following disaster meetings in December:
- Disaster Preparedness Health Coalition General Meeting/Statewide Medical Health Exercise Debriefing in San Leandro
- Urban Area Security Initiative (UASI) Ad Hoc Committee meeting in Oakland
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Staff In-Service & Training
In-service presentations were provided to staff by representatives from these organizations:
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Technology
Eden I&R was selected to be a participant in the Service Net pilot managed by Benetech. The goal of Service Net is to make it easier for organizations maintaining resource directory information to find, share, and maintain information on available services, increasing efficiency and improving the quality of referrals.
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Like Us on Facebook!
Join our community on Facebook for the latest news, photos, and updates from 2-1-1.
Click here
to "like us" and invite your friends to do the same.
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