By Michael Stevens, CSBS Senior Executive Vice President
Community banks are making structural changes as they fully embrace technology solutions. As technology solutions have become mission critical, technology-related roles are less likely to be a piece of someone's job. Instead, they fall under officer titles such as "Innovation Officer" and "Chief Technology Officer."
That's one takeaway from our most recent community bank case study competition. CSBS has sponsored it for four years, asking undergraduate students to partner with a community bank to explore a key issue. The
2018 case study competition
focused on banks use of technology, with a record 51 participating teams from 45 academic institutions in 24 states.
The case studies provide valuable insights into how banks are viewing technology in their operations, customer service and retention, new products and disaster recovery. As you would expect, you get the full range from excitement and renewal to frustration and anxiety. But make no mistake, community banks are all in when it comes to technology.
The Study >>
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