Keeping you connected to key credit union news, events, and trends: February 13, 2019
In This Issue
Headline News

ULEND Academy: A Lending Game Changer
ULEND Academy is a lending game changer.  No more wasted hours in classes with great ideas that are hard to implement in real life!   ULEND Academy is a hands-on, customized experience that propels lenders from transactional to consultative, meeting members' full financial needs.   The curriculum guides lenders from foundational to advanced skill levels in all lending channels and across all stages of the loan process - origination, underwriting, and closing - with cross-selling, consultation, and compliance woven throughout.
ULEND Academy is set up as a hands-on workshop where participants will discuss, learn, and then apply. This occurs throughout the two days, so application can happen immediately . ULEND Academy graduates will walk out knowing how to use the skills and concepts learned in their daily interactions with members.
Are you ready to empower your lenders to create and keep loyal members through an exceptional member experience?

This program is being offered at two locations, on two separate dates. Split your lending team so everyone has an opportunity to learn how to change the lending game! Click on the location/date that you would like to attend below to view more details and to register!
 
 
Interested in receiving a discount on your registration? Sign up to be a table coach! We are still accepting table coaches for the training in Baton Rouge. Contact [email protected] if you are interested. 
2019 ID Checking Guides Now Available
Need h elp protecting your credit union from ID fraud?  

The 2019 ID Checking Guide is now available and ready to be shipped. Ensure that your tellers are equipped with this handy resource to mitigate fraud. 

If you haven't already ordered and would like to take advantage of LCUL's discount pricing of $20 per book, contact Jason Swint  at (504) 736-3650, ext. 3020.
Business Solutions

Reminder: FREE LCUL Partner Webinar Discusses State of Cyber Security for CUs, Predictions for 2019
LCUL, in conjunction with LEO Cyber Security ,  is pleased to offer Louisiana credit unions a timely webinar on the state of cyber security and security-related predictions for 2019 on February 20 at 9:00 a.m. This webinar will provide credit unions with detailed information related to:
  • What credit unions are doing right in cybersecurity and what needs to improve,
  • Cyber security changes in 2019 that all credit unions need to prepare for, including NCUA regulations and the new Automated Cybersecurity Examination Tool (ACET), and
  • The common and emerging cyber threats LEO security analysts are seeing specifically targeting credit unions.
There is no charge to attend the webinar. To register, please email Shannon Morneault, Director of Partner Services. A link to the webinar and login instructions will be emailed to registrants a few days prior to the webinar broadcast date.

Professional Development

Education Extra: Podcast on Avoiding Social Media Compliance Pitfalls

Kristen Tatlock, senior compliance manager of the Credit Union Service Network, a favorite presenter of LCUL's compliance crowd, is a big fan of the opportunities that social media can provide to credit unions.  However, she cautions, when looking at the open doors social media can offer, it can be easy to overlook the compliance hurdles in front of those doors. 
  
In her recent episode on the CUNA News Podcast, Kristen looks at common mistakes credit unions make when using social media, how social media risks are evolving, and some social media do's and don'ts
 
"Advertising rules are an area that has failed to evolve as quickly as technology has," Tatlock says. "At the pace which social media platforms are being developed and as credit unions expand the platforms they use, it's going to provide exposure for potential violations.
 
Kristen Tatlock is Bringing Her Expertise to Louisiana Twice in 2019! 
Did you enjoy learning about social media compliance from Kristen? 

You can see her in person presenting on The Essentials of Share Accounts Every Credit Union Needs to Know! Kristen Tatlock will help you understand all the Do's and Don'ts of account cards including legal ownership, proper titling of accounts, ensuring members rights upon death and so much more! 

We feel this topic is so vital, we've scheduled it twice! Click on the date/location you would like to attend below for more details and to register.
 
Have you Heard?

Wymar FCU Pays Out $140,000 in Bonus Dividends to Members
Wymar Federal Credit Union of Geismar, Louisiana paid out $140,000 in Bonus Dividends to their member-owners on February 4, 2019! Following a remarkable 2018, this is a way to express gratitude to their borrowers and savers for contributing to their excellent financial growth over the course of the year. 
CSE FCU Announces Diamond Necklace Winner
On January 25, 2019, CSE Federal Credit Union (CSE) announced Cathy Woods as the winner of its diamond necklace giveaway. In celebration of 75 years of service, CSE partnered with Diamond Durrell's for the giveaway valued at $1,250. Diamond Durrell's has been one of the most trusted names in jewelry in SWLA and a business partner of CSE for over 10 years.

During the 75th anniversary ceremony held on December 7, 2018, President and CEO Clark Yelverton announced the construction and anticipated completion date of the fourth CSE branch in Jennings, La. Yelverton also announced a $1 million bonus dividend and interest return to go back to CSE Members with accounts in good standing, which was given to Members in December 2018. 

La Capitol FCU Announces Promotion of Amy Welch to V.P. of Indirect Lending and Collections
La Capitol Federal Credit Union announces the promotion of Amy Welch to Vice President of Indirect Lending and Collections. With 14 years experience in indirect lending and collections, and 22 years in the banking industry, Welch brings valuable experience and leadership to the indirect lending and collections teams.
 
Welch has been with La Cap for six and a half years. Previous to her promotion, she was Indirect Lending Manager.
Pelican State CU Increases Investment in Louisiana's Financial Wellness
According to a  2018 WalletHub survey  of financial literacy in America, Louisiana is currently the lowest-ranked state in the country. "As the largest state-chartered credit union in Louisiana, we feel that it's our duty to help better inform and empower our residents with actionable financial advice," said Jessica Sharon, Director of Financial Outreach at Pelican State Credit Union.
 
Pelican has been hosting Financial Wellness Workshops across the state of Louisiana for over a decade. Starting in 2007, the credit union has gone from hosting 10 empowering, financial-based workshops across the state to 196 in 2018. These workshops have impacted over 30,000 Louisiana residents in that time, with almost 8,000 people attending last year alone.
 
Beyond in-person workshops, the credit union runs the largest finance-focused blog in Louisiana,  Pelican State of Mind. Since its launch in 2016, finance-related blog posts have accounted for 31.1% of all blog readership. Articles have been shared over 5,000 times, signaling that residents are wanting to better their financial lives.
 
The credit union has also used questions from readers, members and workshop attendees to create a video series on YouTube called  #AskPelican that provides much-needed answers to a larger audience. In the first year of launch, #AskPelican videos received over 300,000 views and were watched for almost 250,000 minutes. Videos have covered topics ranging from building credit and phone plans to medical collections and the home buying process.
 
"We want to help people at every step in their financial journey, whether they're starting to save money and budget or working toward life goals and retirement. We've been building something beautiful with our blog and video series, and we're excited to see how it impacts our state on a larger scale," continued Sharon.


Quote of the Week:
" You don't learn to walk by following rules. You learn by doing and falling over. "
- Richard Branson

Educational Calendar
Upcoming Conferences & Seminars from your League:

March 10-14: CUNA GAC
March 22:  Essentials of Share Accounts
April 11: Preparing for the BSA Exam
April 17-18: CU Connect Marketplace and Roundtalbles
April 24-25: ULend Academy

Upcoming Teleconferences & Webinars from your League:

February 14: Your CU's Responsibilities Under the New Rules, Effective April 1
February 19: Determining Cash Flow from Personal Tax Returns After 2018 Tax Reform Part 2: Schedules D, E & F
February 20:
Debt Service Coverage Calculations in Underwriting
February 21: The New NIST Digital Identity Guidelines: Impact on Passwords, Security Questions & Account Lockouts
February 25: Debit Card Chargebacks Part 1: Understanding Visa Rule Changes
February 27: ACH Dispute Resolution
February 28: Flood Insurance Compliance Update & FAQs
March 5: Strategic Decisions Regarding CECL Methodologies, Processes & Governance
  March 6: Essential Board Reporting: Requirements, Timing, Delivery Options, Risks & Concerns
  March 7: Federal Requirements for Tech-Based Marketing: Websites, Social Media, Robo Calls & More
  March 11: Cross Selling: The Key to Accountholder Satisfaction & Retention
  March 12: Synthetic ID Fraud: What It Is, How It Works & Real-Life Scenarios
  March 13: 2019 ACH Rules Update  
March 14: Debit Card Chargebacks Part 2: Understanding Mastercard Rule Changes

For a complete listing of educational opportunities available from LCUL, visit the League website.
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(800) 452-7221   www.lcul.com