2018 Statewide Learning and Development Solutions
In This Issue:
  1. New Certificate Programs
  2. Featured Courses, under $200
  3. Learning Lessons: Accelerated Learning
New Certificate Programs
The Center for Organizational Effectiveness (COE) offers certificate programs to help employees gain broad experience in topics that are key to the success of the state.

Certificate programs are groups of classes with a common theme which deliver breadth and depth of knowledge through the variety of classes within the program. You can learn more about the certificate programs that are available through COE on our website

Participants who complete certificate programs will be recognized for completion of the program by being listed in the Honor Wall, on the COE website. In addition to statewide certificate programs, COE can build customized programs to meet specific needs within agencies.

In FY2019 we have developed three new Certificate Programs:
  • Customer Service
  • Leadership
  • Leading Without Authority
In addition to these three new programs, we have added some features to each certificate. Participants who plan to complete any of the Certificates will complete two new requirements. Each certificate will include a personality assessment, that is intended to give participants a better understanding of themselves and how they show up for others. The information that is delivered through the assessment will help participants to set goals for self-improvement, and to communicate more effectively based on improved understanding of personal behavior. The second new feature is Capstone. Capstone will require participants to complete a series of structured reflection and discussion activities designed to help distill key learning and behaviors that can be applied on the job. The outcome of the Capstone class will be improved awareness of key learning gained from the program and a list of action items or goals to be completed by the participant, based on the experience they gained through completion of the certificate.
 
Capstone cannot be started until the participant has completed at least three classes in the certificate, in addition to the personality assessment.
 
We plan to develop two more certificate programs this year. If you have suggestions for new certificate programs, let us know.
 
In FY2018, COE offered two certificates that are no longer available, the Leadership Certificate and a Supervisor Certificate. If you have started one of these certificates you can still get credit for completing the program as long as you finish all components of the program within 18 months from the start date of the first class.
 
Contact COE by email at DPA_PrsnlTraining@state.co.us if you have any questions about new or old certificate programs.
Featured Courses


This month COE is announcing ten new courses that cost $200 or less.  You can learn more about these new low-cost courses, and everything else from COE on our new  website .
 
Course Title
Competencies
Type of service
Tuition

Birkman Assessment

Customer Service, Communication, Relationships, Emotional Intelligence, Influence
Assessment
$200

Developing a Productive Team

Talent Management, Team Leadership
Class
$175

Integrated Lean Process Overview for Managers

Strategic Thinking, Systems Thinking
Class
$150

Make Meetings Meaningful and Effective

Communication, Job Knowledge
Class
$175

Project Management Overview for Managers

Execution, Team Leadership
Class
$150

Respectful Workplace 2.0

Cultural Awareness, Emotional Intelligence
Class
$175

Statewide New Employee Orientation

Cultural Awareness, Job Knowledge
Class
$175

Lean Six Sigma Champion

Team Leadership, Systems Thinking
Class
$125

Lean Champion

Process Improvement, Team Leadership
Class
$125

Lean Foundations

Process Improvement, Execution
Class
$125
 
Learning Lessons
Accelerated Learning, as its name suggests, is a method to increase capacity for learners allowing them to retain more information in a shorter period of time. The Accelerated Learning model is credited to the work of Dr. Georgi Lozanova, who used a variety of non-traditional training techniques that quickly became known as "suggestopedia". The main principal of Accelerated Learning is to create educational events that focus not on content and what should be taught, but instead on how a person learns. Using this model allows trainers, facilitators, and leaders to create learning events that are more impactful.
 
The Accelerated Learning model has four phases.
 
Phase 1 - Preparation: Arousing Interest

Adult learners need to know the rationale behind what is being taught and why resources, time, and effort are being spent on training. The goal of the preparation stage is to get participants excited. It is the opportunity to connect the individual to the WIIFM (What's In It For Me) of the training and how it will benefit them. The goal is to create a safe and welcoming environment that creates positive feelings about learning. This is done by engaging the learner's mind before you start with formal training.
 
This is done by:
  • Setting clear and meaningful goals.
  • Raising curiosity.
  • Calming fears.
  • Removing learning barriers.
  • Having learners develop statements of how training will benefit them.
Phase 2 - Presentation: Encountering the New Knowledge or Skill

Training is more effective when learners are involved in creating the experience. Adult learners need to be able to relate learning to their own experience and leverage their personal learning preferences in order to get the most out of the learning experience. A well-designed program taps into the existing knowledge of the learner and is structured in a way that appeals to a multitude of learning styles by:
  • Analyzing real world situations and putting them in the context of the training.
  • Using multisensory interactions that engage visual, auditory, intellectual, and kinesthetic learners.
  • Using exercise and activities that are team based, lead to discovery, and give the opportunity to solve problems.
Phase 3 - Practice: Integrating the New Knowledge or Skill

The traditional lecture model of training in which participants are expected to absorb large amounts of information and, just-by-magic know how to apply it, is not effective. In order for a new skill to be developed, a participant must have the opportunity to apply it and put it to work. This can be done in many ways. The key is making sure that the participant has a chance to take the tool out of the box and practice using it in relevant and applicable situations. It is important to create these opportunities for practice and incorporate them throughout the learning experience through:
  • Use of simulations.
  • Playing games that are tied to content.
  • Forums that foster dialog around skills.
  • Creating action learning opportunities.
Phase 4 - Performance: Applying the New Knowledge or Skill
 
Knowledge is great to have, but in order for it to benefit the organization, a learner must apply it to their work. It is important that participants have support and opportunity to take new knowledge and use it in their daily lives. This not only increases the amount of information retained by the individual, it also extends the learning experience beyond the classroom. Application of new skills fosters continuous growth and performance improvement by:
  • Providing opportunity to apply skills immediately after the learning event.
  • Creating action plans to be completed after class.
  • Support for the participant by supervisors and management.
  • Creating goals to practice skills and evaluate the effectiveness.
The effectiveness of a team or organization is dependent on the skills and abilities of the individuals. By implementing the four phase Accelerated Learning model you will increase the knowledge of your people, shorten the time it takes to pick up skills, and ensure a transfer of knowledge from the classroom to the work being done.
Center for Organizational Effectiveness
Department of Personnel & Administration
Division of Human Resources
dpa_prsnltraining@state.co.us
303-866-2439