Job Analysis
Job analysis describes a set of actions designed to identify the content of a job in terms of inputs and outputs
that are completed
by the employee to fulfill the need
s of the organization
.
Job analysis provides information which helps managers determine which employee characteristics are needed to be successful. Through job analysis the analyst needs to identify the primary inputs and outputs of the job, how they are carried out, the necessary qualities needed to complete the job successfully, and how success will be measured.
Why?
A leader benefits from performing a job analysis in several ways. The leader will recognize and define the processes within teams from start (inputs) to finish (outputs) both at the team level and at the individual level. Through job analysis, leaders can clarify what is required of each position, which allows them to interview more effectively, coach to improve engagement, develop team members to the competencies needed in the job, and determine improvements that can support desired performance.
How?
There are several methods that can be used to perform job analysis, the following are recommended methods.
- Interviewing current employees in the position
- Doing the job yourself
- Shadowing employees as they perform job tasks
- Using questionnaires for the employees to fill out describing the duties of the job, the tasks the employees do most frequently
- Using questionnaires for the managers to fill out describing the skills, resources, and processes the employees need to do the job
What are you looking for?
Inputs
: Requirements, Requests
- What do people ask from the team or individual?
- Through what communication channels are requests received?
- Which customers make these requests?
- What requirements are the team capable of handling or not handling?
Outputs: Deliverables, Services, Reports
- What outputs can the team provide?
- How are outputs measured for volume and quality?
- What requirements are needed by the team or individual to deliver these outputs?
- What processes are defined to govern production of outputs?
- What are common challenges or problems employees face in relation to providing outputs?
- Should this team or person be responsible for the expected output?
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