Office of the City Auditor

 

  City of Berkeley
   
City Auditor Ann-Marie Hogan
   
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  Council Meeting
Thursday September 13th @ 6pm
  
 
How do our audits make a difference? The City Auditor's Report on Results Fiscal Year 2018 shows some of our reports and how city staff used them to make Berkeley work better! We highlight three systemic issues that put effective service delivery at great risk:

* Unwritten, unclear expectations
  
* Software systems access risk
  
* Staff capacity: the risk that existing staff cannot keep up with their relentlessly expanding workload threatens operations and strategic planning.


 
We are currently auditing fire prevention inspections. As always, we share information needed to make immediate changes before the audit is complete. Consent Item #8 on Thursday's agenda addresses issues identified in our previous audits of ambulance billing (Fire Department Ambulance Billing Audit (6/12/2007) and Berkeley Fire Department Ambulance Billing Follow-Up Audit (3/28/17)) and in our preliminary fire inspection audit fieldwork.
 
 

Information Item #33 - Ethical Climate Audit Status Report
 
Our March 14, 2017 audit Berkeley's Ethical Climate Rated Strong Overall and Management Working to Make it Better is a blueprint for how the City can strengthen our ethical climate. Management reports some progress made in their Thursday night Council report, but moving forward has been a victim of the capacity risk noted above.
 
Ethics in local government means more than just obeying the law. In the words of Dr. King: 
...ultimately, (we) must be obedient not merely to that which can be enforced by the law, but must rise to the majestic heights of being obedient to the unenforceable.

Our report emphasizes four essential ethics principles for Berkeley:
   * Respect
   * Trustworthiness
   * Responsibility
   * Fairness

The Institute for Local Government's (ILG) guide Understanding the Basics of Public Service Ethics - Promoting Personal and Organizational Ethics, links these principles to specific examples for local government employees and officials, primarily:
   * Respect - I treat everyone with courtesy and respect, even when we disagree.
   * Trustworthiness - I remember that my role is first and foremost to serve the community.
   * Responsibility - I do not disclose confidential information without proper legal authorization; I disclose suspected instances of impropriety to the appropriate authorities, but I never make false charges or charges for political or professional advantage.
   * Fairness - I support merit-based processes for the award of public employment and public contracts; I promote equality and treat all people equitably. 
The City's highest priority should be training supervisors and making existing guidance and reporting more transparent and readily available. We found that even when whistleblower hotlines are in place, most employees turn to their own supervisors, or the supervisor's boss, with complaints and requests for ethical advice. 
  
We believe that swift action on our recommendations will help Berkeley rise to new heights. 
 
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Audits in Progress:
  • Follow Up Audit of Public Works Equipment Replacement Fund
  • Dispatch Workload
  • Fire Prevention Inspections
  • Library Tax 

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Thank you for your continued support for our work to help Berkeley deliver services in a more efficient, effective, and equitable way. Please contact me at [email protected]  or at 981-6750 with your questions or comments. I'm always happy to hear from folks who want to get more involved. I look forward to hearing from you.
Sincerely,
  
Ann-Marie Hogan, City Auditor
City of Berkeley Auditor's Office

Audit News 

from the City Auditor September 2018
Ann-Marie Hogan 2015
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