At the end of this session, participants will be able to:
Describe the foundation of never forgetting what it's like being a customer. Going from doing tasks to creating great experience for customers (external and internal)
Demonstrate the Power of the Smile, Eye contact, Courtesy, Friendliness and Professional conduct and appearance. The Power of the Positive Attitude in tone, body language and all communication
Demonstrate the Four steps to defusing Angry Customers
Describe and demonstrate Professionalism at Work (and why it matters to customers)
Meet and build relationships with business representatives from companies and organizations representing a variety of industries.
Be sure to bring plenty of business cards and join us for great food, drinks, giveaways and networking!
Join us at the Annual Chamber Awards Banquet on September 7, 2017!
We will be celebrating the success of all membership companies with five or more years of operation in the greater Defiance area. Each year, we showcase over 45 businesses whom are recognized for their achievements.
We will also be awarding T
he Quality of Life Award, The Michael A. Schultz Leadership Award, and The 4 Under 40 Awards!
Throughout the evening, not only will you enjoy the food, drinks, and entertainment; we also create an elegant atmosphere by bringing in some music from our local musicians. We anticipate that over 50 companies will be recognized this year.
If you are interested in attending this years event, please register at your earliest convenience as there is a limited amount of seating. Tickets for the event are $40.00/person. This price includes dinner and open bar for the evening. Cocktail hour will begin at 5:00 PM and dinner will be served promptly at 6:00 PM.
