Dear Friends of CIHF,

We are pleased to announce that Brooke Hollis, MBA '78, has accepted the role of Executive Director of CIHF. Brooke replaced Rohit Verma, Dean of External Relations at SC School of Business, on July 1, 2018. ( See a message from Rohit Verma here )

Brooke Hollis has served as CIHF Associate Director since its inception in 2015, helping shape CIHF's mission and programming. He is also the Associate Director of the Sloan Program in Health Administration in the College of Human Ecology. Like CIHF, his background is cross-disciplinary, as he also has a Master of Architecture & Urban Design degree and has worked in a variety of roles in industry crossing management, planning and design, and entrepreneurship. His close involvement with Cornell School of Hotel Administration started as a student in the late 70’s and has continued over the past 15 years since returning to Cornell. ( See a message from Brooke Hollis here )
Improving service excellence in healthcare, senior living, and wellness related industries
Teaching | Research | Engagement | Membership
NEWS
Proceedings of the CIHF April 2018 Patient Experience Mini-Symposium are now available online
Proceedings from the CIHF April Mini-Symposium are available online at the Cornell University School of Hotel Administration's Scholarly Commons site. The mini-symposium brought together industry experts, academic scholars, leaders, and students to explore the timely and relevant topic of patient experience in healthcare. Topics included "Redefining Health, Care, and Experience," and "Designing and Executing Care Delivery Models of the Future."

CIHF Corporate Member Canyon Ranch Delivers Health and Wellness on World's Longest Direct Flight
Singapore Airlines  is working with nutrition and health experts at Canyon Ranch to devise new menus and on-board wellness programs for its 9,534-mile nonstop trips between Newark, N.J., and Singapore. These will be the longest flights in the world when they launch in October. Canyon Ranch has developed techniques and diets to combat the effects of 20-hour flights.

CIHF Faculty Fellow Presents at Global Wellness Summit
CIHF Faculty Fellow Mary Tabacchi, PhD, RD, and Professor Emerita of the School of Hotel Administration at Cornell University, will be a speaker at the 12th annual Global Wellness Summit titled, "Shaping the Business of Wellness." The Global Wellness Summit is an international organization that brings together leaders and visionaries to positively impact and shape the future of the global wellness industry. This year's summit, held October 6 - 8, in Cesena, Italy, will focus on Global Wellness Economy Monitor 2018 Research.

Mardelle Shepley Named the Janet and Gordon Lankton Professorship in the College of Human Ecology
CIHF Associate Director Mardelle Shepley, Chair and Professor in the Department of Design and Environmental Analysis, has been named the Janet and Gordon Lankton Professorship in the College of Human Ecology. Professorship candidates are specialists in a field within one of the college’s eight content themes: sustainability; health and design; economics and federal policy; neuroscience; community and family policy; fashion and technology; public health and nutrition; and lifespan development.

Rohit Verma Receives Lifetime Achievement Award
Rohit Verma, PhD, Dean of External Relations, Cornell SC Johnson College of Business; Singapore Tourism Board Distinguished Professor; Professor, School of Hotel Administration; and Co-chair of CIHF Governing Board, was awarded the Lifetime Achievement Award from the Production and Operations Management Service (POMS), College of Service Operations. Dr. Verma's award in spring 2018 marks only the sixth Lifetime Achievement Award given by POMS, with Cornell University faculty from The School of Hotel Administration receiving three.

QUIS 16: The 16th International Research Symposium on Advancing Service Research and Practice
The symposium, hosted by CTF, Service Research Center, Karlstad University, Sweden in conjunction with the Center for Services Leadership , Arizona State University and Cornell Institute for Healthy Futures , brings together the best interdisciplinary academic research and management practices in a forum to advance the study of service as a field. CIHF Governing Board Co-chair Rohit Verma will co-chair the symposium.

Photo Contest: Healing through Photography
Submissions due September 26, 2018
CIHF invites all Cornell undergraduate and graduate students to participate in its third annual photography contest. Photographs should invoke a sense of healing through nature, provide a vision of the integration of hospitality, health, and design, or capture healthy built environments and people.

Images will be judged by CIHF leadership. The top three finalists will receive monetary awards and have their work incorporated into the gallery of artwork in the CIHF suite.

CIHF Roundtable: Dining and Service Innovations Across the Health Care Continuum
October 10, 2018
H.F. Johnson Museum of Art, Cornell University
The Fall 2018 CIHF Roundtable is aimed at the topic of innovations and successes around ‘hospitality services’ applied in various parts of the health care system. Among the focal areas for discussion will be dining and a variety of support services that enhance the experience and potentially the outcomes of care.

Healthcare Revolution: Transforming the Business of Health
October 28 - 30, 2018
Orlando, Florida
Join leading innovators, change agents, and visionaries as they showcase and share success studies, case studies, and their visions for the future. Attend thought-provoking summits led by industry insiders, inspiring IGNITE talks, Brain Exchange Forums, and Think Tanks.

Healthy Futures Graduate Club Guest Lecture
Dr. Bill Thomas
November 12, 5:30 PM
185 Statler Hall, Cornell University
 Dr. Bill Thomas, M.D., is an a uthor, entrepreneur, musician, and the founder of The Eden Alternatives , a global non-profit that works to improve the care provided to older people. H e is the creator of The Green House® which Provider Magazine has called the “pinnacle of culture change.” Dr. Thomas also developed the Senior ER model of care and is now working to transform the acute care services provided to elders.

Hospitality Analytics Research Symposium
November 12, 2018
45 West 57th Street, New York

The Center for Hospitality Research , SC Johnson College of Business , Cornell University, will host a symposium featuring three panels: Analytics in Technology; Health & Wellness in Hospitality; and Food & Beverage.

Panels will be led by Chris Anderson , Professor and Director of the Center for Hospitality Research, SC Johnson College of Business; Rohit Verma , Dean of External Relations, Professor, SC Johnson College of Business; and Alex Susskind, Professor and Director, Cornell Institute for Food & Beverage Management,
SC Johnson College of Business.

Chris Andersen, Professor and Director of the Center for Hospitality Research, SC Johnson College of Business
Digital Transformation Hackathon
Changing Business, Changing Education, Changing Lives
November 30 - December 2, 2018
Cornell University
The Cornell University Healthy Futures Graduate Club is collaborating with the Cornell SC Johnson College of Business to host the Digital Transformation Hackathon. The Digital Transformation Hackathon will provide a creative, experiential learning opportunity for teams of students, engineers, designers, and entrepreneurs.

Interested in sponsoring, supporting, or participating in this unique event? Please contact us .
Michael Martin, MMH '96
American House Senior Living Communities
Michael Martin joined the CIHF Advisory Board in June 2018, bringing his extensive expertise in operations management in the senior living and hospitality spheres. Michael has held senior executive management positions with several national and high-growth firms. He joined American House in 2018, and in his role as President and Chief Operating Officer, is responsible for oversight and management of the operations functions.

American House Senior Living Communities has been serving seniors and their families for nearly 40 years, offering independent living, assisted living, and memory care services in over 50 communities. Welcome Michael!
Daria Lee Sharman , AB '00, MBA '02
Pacific Life
We are pleased to welcome Daria Lee Sharman to CIHF's Advisory Board. Daria is the Assistant Vice President of Strategies and Applied Analytics at Pacific Life. D  aria brings with her over 10 years of leadership experience across multiple industries, and has expertise in strategic analytics, corporate branding, and business and marketing strategy.

Pacific Life provides a wide range of life insurance products, annuities, and mutual funds, and offers a variety of investment products and services to individuals, businesses, and pension plans. Welcome Daria!
Corporate Membership

Composed of senior-level leaders in industry from around the globe, Advisory Board members are representatives from Corporate Members. This diverse network collaborates with CIHF academics on projects and initiatives with a focus on integrating the fields of hospitality, health management, policy, and design.

Advisory Board members participate in bi-annual meetings and conferences, as guest lecturers, speakers, and mentors to students, and as collaborators with Cornell faculty, researchers, and student groups. Membership provides a platform for industry professionals to connect, build lasting relationships, and collaborate across academia and business.

CIHF affiliates with Faculty Fellows from various Cornell colleges and departments, Industry Scholars from corporations and nonprofits, and Visiting Scholars and Academic Scholars from other academic institutions. Affiliates participate in collaborative activities, lead research or curriculum projects, provide feedback on strategic priorities, and create industry-focused deliverables that link hospitality, health, and design.

We are pleased to announce a new Faculty Fellow who joined CIHF this summer.
Jacob Chestnut
Assistant Professor of Operations, Technology, and
Information Management
School of Hotel Administration, Cornell University

Professor Chestnut's work spans the area of socially sustainable operations and is informed by the observation that a firm who views sustainability as an opportunity to innovate, can sometimes "do well by doing good." While professor Chestnut's primary focus is social sustainability, his work encompasses novel service contexts such as law, where self-interested behavior yields positive consequences.

Recent Examples of CIHF Faculty Fellows' Published Work
The Impact of Information Discourse on Consumer Behavior: Evidence from a Randomized Field Experiment of Calorie Labels on Restaurant Menus

CIHF Faculty Fellows John Cawley and Alex Susskind, with Barton Willage, Assistant Professor of Economics at Louisiana State University, have released a study in the National Bureau of Economic Research (NBER) working papers series titled, "The Impact of Information Discourse on Consumer Behavior: Evidence from a Randomized Field Experiment of Calorie Labels on Restaurant Menus." The study distinguishes how food/calorie labeling affects diners’ choices.

Consistent Staffing for Long‐Term Care through On‐Call Pools



CIHF Faculty Fellow Dr. Vince Slaugh, Assistant Professor of Operational, Technology & Information Management at Cornell University, and colleagues Alan A. Scheller-Wolf & Sridhar R. Tayur, from the Tepper School of Business, Carnegie Mellon University , published a new study in the Journal of Production and Operations Management. The study examines operational challenges of providing consistent care in nursing homes and provides a strategy for the design of "on-call pools."

Spotlight on CIHF Summer Course
Making a Difference by Design, a course about leadership, creative problem solving, and social change, attracted more than 45 undergraduate and high school students this summer. "Students in DEA1110 had a wealth of opportunities for experiential learning. They saw first-hand the relationship between health, hospitality, and design through tours at local health care facilities, hotels, and senior living centers. These site visits encouraged students to connect the classroom content to real-world design decisions," noted Kati Peditto, PhD candidate in Human Behavior Design, Design & Environmental Analysis and CIHF student employee, who assisted in facilitating the course.

CIHF + DEA Minor in Healthy Futures
CIHF and the Department of Design and Environmental Analysis offer a minor in Healthy Futures open to all Cornell undergraduate students. This innovative minor— the first of its kind — provides a high caliber, trans-disciplinary education in the fields of health, hospitality, and design, and may be of particular interest to students enrolled in health, wellness, policy, and hospitality related majors, or students interested in applying their education to problem-solving in the population health and wellness space.

Innovating Wellbeing in Hospitality
Caitlin McKenna, Senior Director of Strategic Innovation Delivery at Hilton Worldwide , gives a talk at the CIHF seminar course (HADM/DEA 3033/6055). The speaker series provides an unique opportunity for students to learn from industry leaders.

CIHF CornellCast Videos
View 39 informative, forward-thinking, engaging interviews with industry leaders in health, hospitality & design, and roundtable discussions. CIHF CornellCast Link

CIHF Webinar Series eCornell Channel
Innovations in Health, Hospitality, Design, and Senior Living features webinars by Cornell faculty speakers on CIHF Innovations in Health, Design, and Senior Living. eCornell Subscription Link
Caitlin McKenna, Senior Director, Hilton Worldwide, CIHF Advisory Board Member