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Cellocator Newsletter - March 2016
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We hope 2016 has gotten off to a great start for you as it has for us.
We are excited to renew the tradition of sending our quarterly newsletter, which we believe is a great tool to improve the communication with our partners and prospects and be more connected to the "field". Each quarter we will be presenting new features and product releases, upcoming events, case studies and interesting industry news.
As always, we welcome your comments and suggestions, so please do not hesitate to contact us with your feedback.
If you have any success stories that you would like us to publish, any queries, comments and suggestions, please
contact us.
Enjoy the issue,
The Cellocator Team
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CR-300 New Platform
The Cellocator CR300B is a cost-effective fleet and security manageme
nt so
lution based
on the
Telit xE910 modem family and onboard printed antenna.
Cellocator has recently launched the CR300B New Platforms.
This new pla
tform is based on the hardware and feature set of the CR300 legacy with se
veral features and i
mprovements that have been added to the product, including a
built-in 1000mAh rechargeable battery and jamming detection algorithms.
Here are some of the highlights of this new platform:
- Three hardware variants CR-300 2G and CR-300 3G (NA, EU) based on Telit xE910.
- All 14 premium features are now available as part of the entire platform free of charge. Such as: Curve Smoothing, 100 Geo Fences, Usage Counter Driver ID, and more...).
- Additional features based on customers' requests (crash detection, Cell-ID, RSSI in type 0 message protocol and more).
The CR300B beta release is introduced with FW ver.43m which is based on V43j.
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Cellocator to Exhibit at SITL 2016
Cellocator will exhibit at SITL Europe 2016, an international meeting place bringing together all the innovative products and services dedicated for transport of goods, freight forwarding and the logistic chain.
When: March 22-25
Where: Paris Nord Villepinte, France
Hall 6 Stand A84
Be sure to stop by our booth and get a chance to have a sneak-peek at our new CelloTrack Nano solution.
For additional information and to schedule a meeting with our sales team during the exhibition, please contact us.
Looking forward to seeing you there!
Click here to order you free invitation to SITL 2016
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Reporting from the field - Cellocator at IoT Tech Expo
Shimon Kintzlinger, Cellocator's product line manager was at IoT Tech Expo Europe which took place in London, February 10-11, 2016.
This event introduced and explored the latest innovations in the Internet of Things arena, bringing together key industries (manufacturing, transport, health, logistics, government, energy and automotive) from across Europe. At this event, more than 100 exhibitors showcased their technologies and over 200 speakers provided insight from industry knowledge. This event highlighted the most innovative advancements in technologies which are affecting IoT and covered the entire Internet of Things ecosystem.
It's well known that the IoT is a huge potential market - according to
Gartner, the market for IoT will reach nearly 21 billion connected devices by 2020. This is another indication of the growing importance of IoT and how connected devices, along with the data these devices collect are changing the way IoT is viewed within large businesses and enterprises.
It was important for us to participate at this event, as our recently launched
CelloTrack Nano hub together with the low energy consumption MultiSense focuses on the IoT world.
IoT is constructed from various layers including sensing capabilities, a local hub, communication & security protocols, cloud infrastructure and a specific application.
At Cellocator we focus on giving our partners the field-based hardware infrastructure (local hub and sensing capabilities) to be used as part of a complete IoT solution that can be suited for a wide range of vertical markets.
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Cellocator's Service Portal - Improved Feature Request Process
As part of the recent launch of Cellocator's new service portal, we are excited to announce an important capability that will improve our current work process, by allowing our customers to independently open a feature request (FR) case and review the status of their opened feature requests with feedback from our side via the customer service portal.
Our FR process enables our customers to ask for improvements and additional product features. We have added this new capability to our support portal as part of our desire to provide process transparency and better customer service.
With this new process the customer can open the FR case directly within the portal, without the involvement of our customer support team, realizing an automated process. When the customer opens an FR case it's automatically synced with Cellocator's CRM system. Our PM reviews these requests periodically (quarterly) and the feedback he provides in our CRM system is presented in the service portal. This new process replaces our previous letter-based FR status updates, which were sent via email from our customer support team.
This improvement opens a direct channel to the PM, providing a more efficient process that will surely shorten our response time. Additionally, our customers will have a single place where all their cases and requests can be found and archived for future reference.
*This new process is valid for new feature request cases submitted after March 1
st, 2016
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