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This webinar aims at giving call center managers insight into the latest trends and best practices in employee empowerment. Many call centers use employee empowerment as a way to both reduce agent attrition and to increase their motivation. As shown in the webinar, employee empowerment can save costs and increase customer satisfaction while at the same time give you happier and better performing agents.
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After this webinar you will have learned how you can:
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Make agents responsible for their own performance
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Empower agents to plan their work around their life and still improve your customer service
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Optimize your operation to be more profitable and provide better customer service
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