Solicitors - Quick Tip to Improve your Firm's Profits

 

How to Avoid the 7 Common Mistakes of Conveyancing
in association with ETSOS


Mistake 3 of 7: Allow just anyone to answer new business enquiries

 

This is a very common mistake. We 'mystery shop' Solicitors' firms and the way that enquiries are handled leaves much to be desired. There's no consistency, irrelevant information is offered, quotes given with no understanding of the caller's circumstances, no enthusiasm stated for the work, and no invitation to use them. Just a 'here's the price, take it or leave it' attitude. And certainly no follow-up. No wonder prospective clients buy on price; it's the only thing they are told about when they enquire.

You wouldn't leave the job of conveyancing to untrained staff or let them randomly decide how to process a matter would you? Equally, when handing enquiries you must have a clear sales process to help improve the conversion rate of enquiries to client instructions. 


 Tip:
Selling is a skill
Allow only properly-trained staff to deal with incoming new business enquiries

 

ETSOS provides an easy way to increase your profits using the Quotation and Referral System (QRS) which enables you to produce a branded conveyancing quote and email it your clients with supporting marketing material in under 60 seconds. It can also be used to build your network of referring estate agents and mortgage brokers and generate statistics on conversion rates and reasons for non-conversion.


 

To find out more contact David Opie on 01524 220 001 or email davidopie@etsos.co.uk



 

Avoid the 7 Common Mistakes and you will improve your Firm's profits - GUARANTEED! 

 

If you feel your firm could do with some help to avoid these common mistakes, contact us at Legal Mentors for a free, no-obligation chat about how we have helped other Solicitors to avoid these mistakes and thus make more profit.


 

Call Martin Wyatt on 01233 712150  or  Michael Porter on 01264 810595 


 

Legal Mentors in association with ETSOS, The Complete Property Solution

01264 810595

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