On any given weekend, you’ll find Shannon Orf at a park or a wetland taking photos of birds in flight. During the week, she gets a snapshot of what life is like for veterans after serving their country.
Orf is a Veterans Services Officer for Deschutes County Veterans' Services. She’s been in this role for a year and worked for Veterans Services 12 years altogether.
“This has definitely become my calling.”
Veterans' Services helps nearly 7,000 of the 17,000 to 18,000 veterans across Deschutes County. Orf’s mission is to connect vets and their dependents with the benefits they deserve.
“I think our office is crucial in our community.” says Orf. “A lot of veterans or surviving spouses or family members are not aware of the benefits that are out there to help our veterans.”
Orf previously worked in retail customer service, a role that helped prepared her to listen to the needs of veterans.
“These people walk in here and they have someone who is actually listening to them.”
Orf says, for many veterans, securing benefits is their current battle.
“They are still fighting and they’re hopefully winning that fight and we’re here to help them win.”
But sometimes there’s loss. Orf says she can spend 50 percent of her work week helping secure death benefits.
“What hits me hardest is when a veteran passes away and the family members have no clue what to do or where to go,” says Orf. “That’s the reason why I went home crying for a few years.”
Orf wants veterans and their families to know there are resources to help, including Veterans' Services at Deschutes County. Orf loves being on the frontlines of that assistance.
“When we get a win, we’re changing these people’s lives.”
And whether it’s capturing birds in flight or a helping a veteran in their new fight, Orf will be there.
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