Monthly Newsletter | March 2022 |
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Congratulations to Jenica Cimino, our Program Manager for Quality and Safety and Improvement Specialist for the Medicine Unit Based Leadership Team, who will be taking on a new role as a Project Director in the Health Experience team at UCSF Health!
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"I'm transitioning to a new role on the Patient Experience team on the health systems side. As I reflect on the last five years in my position as Program Manager for Quality and Safety in DHM, what stands out most is the all-around excellence of everyone in this division and the patients whose care and outcomes we strive to enhance through our improvement efforts.
I've learned from my QI/Value and UBLT teams (Saj Patel, Molly Kantor, and formerly Cat Lau and Ari Hoffman as well as Armond Esmaili and nursing leadership) that having a shared vision and values can make the impossible possible during the hardest of times like a global pandemic. There are countless extraordinary examples of systems improvement work within our division and across the health system, but at the crux of this work are the patients we're privileged to serve. Thanks to the leaders of our PFAC (Erin Yao-Cohen, James Harrison, and Michelle Cai) for ensuring that we listen to our patients to inform next steps in any improvement effort and for always striving to recruit a diversity of voices. I appreciate you all so much. Thank you for being the best of class in all that you do and for inspiring me to continuously improve in all that I do."
-Jenica Cimino
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"I know that I and many others will truly miss having her be a part of our DHM family. Jenica has led and contributed to many patient experience, quality, safety, throughput, provider experience, and anti-racist efforts within DHM and our health system, and I know she has left our Division a much better and stronger place. I’ve certainly learned a lot from Jenica over the years, and it's made me a better physician and leader. THANK YOU Jenica for all you’ve done, and I look forward to seeing your growing impact in your future endeavors!"
-Cat Lau
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"Big shoutout to Jenica and her new patient experience role. She has been such a great colleague - her passion for QI, especially patient experience, has been inspiring and I’ve learned so much working with her. Furthermore, she’s just a great person – humble, kind, and always willing to help. I will miss working with her but I’m so excited to see her do great things. Congrats Jenica!"
-Saj Patel
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Martha Ockenfels-Martinez |
Health Equity and DEI Project Manager |
Welcome to Martha Ockenfels-Martinez, our new Health Equity and DEI Project Manager! |
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Lynnea Mills has been appointed as Director of Accreditation for Graduate Medical Education, beginning April 1, 2022.
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Lena Loo received a WINGS Grant for the February 2022 cycle for "Project Management Basics – An Official PMI Online Course."
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Michelle Cai received a WINGS Grant for the February 2022 cycle for "Healthcare Quality, Safety and Interprofessional Dynamics (MHA205)."
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Sri Shamasunder and HEAL team met with Navajo Nation President Nez to discuss advocacy for federal funding for rural fellowships and pathways into medicine for AI/AN individuals.
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Welcome to My Nguyen, HEAL's new Project Coordinator! During My's spare time, she enjoys hanging out with family and friends. She doesn't currently have any pets, but she used to have a puppy. Her favorite food is noodles, especially all kinds of Vietnamese noodles. My's favorite TV show is Friends. Her special talent is that she can sleep for 14 hours straight! If she could be anywhere right now (as she answered this, she was working at the ER overnight), she would be at home in bed. When My was 10 years old, she wanted to become a journalist to uncover many interesting things about the world around her. For Happy Hour, My would order a tequila sunrise. And on Sunday mornings, My can usually be found hiking or reading books. |
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Equity & Belonging in Hospital Medicine |
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The practice of cultural humility is life-long learning that begins with reflection on power and privilege. The following is an excerpt from the third session of the Tea House Series: Humility. |
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This organizer reminds us to practice cultural humility before every encounter:
First, Let Go of the false sense of security that stereotyping brings. Pump the soap, the stereotypes. Reflection is critical to understanding your soap bottle before letting go.
Next, Listen to the water, listen to the person. The patient is the only individual uniquely qualified to help you understand the intersection of race, ethnicity, religion, class, and so on informing their identity. Listen to the patient to clarify the relevance and impact of the intersection of their social identity on their present illness or wellness experience.
Lend your hands to the water, lend your power to the patient, lend your authority and relinquish the role of expert to the patient. When we re-center our patients as empowered experts of their own health, we participate as learners in a therapeutic alliance with a shared goal of healing.
We appreciate this contribution to our growth by Dr. Yalda Shahram. To learn more about these critical practices, like cultural humility, all are invited to attend the next sessions in the Tea House Series:
- Session 4: Habits on 4/13/22 from 4:00-5:30 pm
- Session 5: Antiracist on 6/29/22 from 4:00-6:00 pm
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Carmen Cobb-Walch was senior author and Adrià Jimenez Bacardi was on the workgroup for an upcoming publication on the creation of a novel curriculum on immigrant and refugee health and partnership building.
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Sri Shamsunder, HEAL Co-founder, wrote an essay published in NPR reflecting on the profound life and impact of Dr. Paul Farmer. |
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Anna Parks, Sachin Shah, and Margaret Fang, along with colleagues in Geriatrics, published a study showing that being hospitalized with bleeding worsened long term functional outcomes.
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Sachin Shah along with Ken Covinsky (in the Division of Geriatrics) published a perspective in NEJM Evidence on the rationale and design of an anticoagulation trial that would meaningfully inform the care of older adults with atrial fibrillation.
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Nancy Choi, Cindy Lai, and Raman Khanna were coauthors with intern, Gregory Ow, on a Really Good Stuff article in Medical Education. They described an innovative pilot program for clerkship students to be copied to receive first-call pages for their patients, which was found to help students feel "in the loop," increase student engagement with patient care, and prepare them for their upcoming acting internships.
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More Publications from DHM |
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“I just wanted to pass along some glowing (and unprompted) feedback I received from our MZ Unit Director and multiple bedside nurses after your time on service at MZ last week.
They were all incredibly appreciative of your availability and thoughtfulness in caring for your patients, especially with our particularly busy MZ service. Multiple people shared how effective you both were in managing some challenging medical and behavioral cases and asked when you would both be back at MZ ("I hope they both come back soon").
Your professionalism, responsiveness and kindness are much appreciated.
Thanks for all you do!”
-Rashmi Manjunath
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"I wanted to share with you some recent positive feedback I received about a patient you cared for on the Goldman service. The patient shared "Dr. Linett went above and beyond to comfort me when I received bad news and spent an hour talking to me. She didn’t have to do that but she did. She is an amazing doctor!”.
You are outstanding and we are so lucky to have you here at UCSF!!"
-Sarah Apgar
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