October 10, 2017
Problem Solving with a "C" 
What is a "C"?  Conscientious
      Focused on detailed analysis  
  Problem Solving with a "C"
First, start with assessing...

Tone/Words
Quietly observes, then determines in detail what they will say, followed with asking pertinent, specific questions. If climate seems receptive, they will build up to making statements.
 
Example:
"If we do not adequately evaluate the faulty process, how will we know the error ratio?" 

Strategy
Priority is an in-depth review of pros and cons. You can rely on them to conduct research, crunch numbers and develop methods. Rational resolution is dictated after they have substantiated that all data is correct.
 
Example:  
"An impact study covering the last year should indicate exactly which of the seven distribution channels have produced the most profitable return on a consistent basis." 
  Flex if Problem Solving with a "C"
Now that you know their style, start with...
Strategy
Be systematic, logical and well-prepared.  Provide facts and justification for your recommendations.  Expect scrutiny over issues discussed.  Clarify milestones and due dates.
 
Example:  
"Initially, our hiring calculations were based on 3 offices and to date we have 5, with plans to open another office by end of the year. I think a reassessment within two weeks should occur so we are adequately staffed." 
 
Tone/Words  
Emphasize quality throughout your contributions. Establish credibility by detailing the process you used. When acknowledging their contributions, use appropriate terms (e.g. efficiency).  Keep your communications business-oriented and procedures driven.
 
Example:
"Your report provides a very thorough comparison of our sales before and after our expansion. I think this is precisely the information that will enable us to generate intelligent options."



  Attention HR/Trainers Only

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