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Fall is upon us. The days are getting shorter. The air is crisp and it is time once again for
SunTel's Technology Tour 2017.
This year SunTel's largest event will showcase technical learning sessions from industry innovators and leaders such as Cisco, Avaya, Mitel, Pulse Secure, Fortinet, Symantec, Citrix, Infoblox, Comcast Business and Milestone. We will also be showcasing our new offerings, available since our acquisition with our parent company CBTS. From 11AM - 4PM, take the opportunity to tour our Vendor Fair. This allows you to interact with key industry players, ask product and service related questions and have a chance to win prizes like an Amazon Echo, Visa gift cards and more. Not to be missed is the end of day
"Celebrate with SunTel" sponsored by Cisco. It is a great opportunity to network and enjoy exceptional food, drinks and desserts.
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Mitel delivered a Lunch & Learn session with demonstrations on the MiVoice Business Platform and the new 6900 Series Telephones.
This communication platform is designed to meet the needs of businesses with 5 - 65,000 users whether single site or multi-site networks that span the globe. MiVoice Business delivers Voice, Messaging, Presence, Conferencing, Collaboration and Applications. Mitel continues its innovation in the Unified Communications space.
Attendees were also able to see the 6900 series phones in action. These new IP phones have sleek modern styling with a high quality feel, exceptional HD Audio quality and high-res color displays. The 6900 series phones will be available to view and demo at our annual Technology Tour 2017 on October 19th.
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Firemon is a long standing SunTel partner. With today's ever-increasing security breaches, security management is more complicated than ever. Firemon delivered a product update and demonstrated its Risk Analyzer in action. Our customers realize that their organization can have multiple firewalls in play. Firemon's technology gives network teams unprecedented visibility into the risk associated with their firewall configurations. It's proactive security intelligence in action!
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Product Updates
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Disaster Recovery as a Service |
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The foundation of a solid business continuity plan
IT departments invest in various ways to recover from a disaster. Disasters can be small-scale like equipment or network failure, medium-scale like a complete data center outage or large-scale like a natural event.
Historically IT organizations have had two options:
Stand-up a Disaster Recovery (DR) data center, replicate data to it and failover when needed
- This is an expensive proposition as the DR equipment must match the production workloads and the equipment sits mostly idle.
- Some organizations justify the cost of this equipment by running test and dev workloads, but there is no return to very little return on investment until an actual disaster occurs.
Replicate your production workloads to a cloud provider
- Large cloud providers do not provide any additional services. Therefore, you are left on your own to perform all disaster recovery tests, failover and fail back once the outage has been repaired.
Our DRaaS Solution
The CBTS Disaster Recovery as a Service (DRaaS) solution gives you the benefits of utilizing the cloud, but also includes management and support from CBTS. It is a multi-tenant disaster recovery solution that enables you to replicate Virtual Machines (VMs) from your source environment to a geographically-separate DR target environment hosted by CBTS. This solution consists of the following components:
- Network
- Storage resources
- Compute resources
- Disaster recovery orchestration
- Monitored DR target environment infrastructure
- People (system admin) & Process
Our DraaS solution is engineered to be a critical component of your overall business continuity planning (BCP) process.
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Managed Services
Transform your business operation with managed technology environment
SunTel/CBTS Managed Services
deliver operational excellence and remove the burden of infrastructure monitoring and management from your IT staff, allowing them to focus on strategic business initiatives. With SunTel/CBTS managing your technology environment proactively, your organization can transform operations by delivering high-performance IT and communications services to your business units and employees efficiently.
Leveraging our experience in supporting many Fortune 500 enterprises, we provide world class managed IT and communications services to businesses of all sizes. Partnering with us you will have access to:
- 24x7 expert support for notification and resolution of issues
- Latest management technology (hardware and software) without upfront costs and risks
- Best-of-Breed technology platforms
- Improved scalability, reliability and availability
- A predictable operational cost model for easier budgeting
The two levels of Managed Services include monitoring and notification only, or monitoring and trouble shooting, repair and changes to your compute, storage, backup, security and network environments, as well as voice applications.
Contact your SunTel Account Manager for an in depth discussion on our Managed Services offerings and transform your business.
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Avaya Oceana is a single integrated solution for servicing the needs of the entire customer engagement strategy. This next-generation omnichannel contact center solution, consisting of software and services, is open, context-driven, fully integrated, and fully customizable through the Avaya Breeze platform.
With Avaya Oceana, organizations can seemlessly address customer's needs through interactions in context across all devices and channels - mobile, web, chat, SMS, social media, voice, email and video.
Avaya Oceana can help customers:
- Cultivate the ultimate customer journey by enabling businesses to personalize every step and possibility of customer-agent interactions.
- Take a holistic view of their customer contact world. Address customer touch points, routing, resource matching and acknowledge preferences - capturing every detail along the way.
- Capitalize on big data across their entire enterprise. Customers will have rich visualization of data to fuel real-time, smarter decision making that shapes business strategies and ultimately drives customer satisfaction and improves agent experience.
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