November 14, 2017 
On the Phone with a "D"
What is a "D"?  Dominant
Conversations - Concise 
  Your Caller is a "D" if...  
Conversation
Immediately starts with issues. Usually a question and no personal greeting.

Example
"That report done?"
Pace
Rapid, to-the-point, especially if you're the only agenda item.

Example
"You've got five minutes to convince me."
Tone
Cool, emphatic - like human telegram.

Example
"DECIDE - trade show this year or next?"
Power Clues
They state when and where.

Example
"I'll call you at 8:00 AM tomorrow." 
When on the Phone with a "D" 
Approach
Be brief! Be bright! Be gone!

Example
"Yes - project will be done by 2 PM today."

Word Choice
Facts, action, and thinking terminology. 
  
  Example
"My vote is for option 2 - 10% increase."
Pace 
Keep fast pace or be viewed as incompetent.

Example
"Yes. 2 PM EST will work."
 
Bonus Tip 
They actually prefer you communicate by sending a text or email, rather than calling! 



  Attention HR/Trainers Only

Need DISC Assistance?
Please feel free to contact us: