DDS Read, Print, and Verify features a camera used to scan a unique ID number from a document, such as a letter, as an inserting machine feeds paper from the input stack. The DDS system finds the corresponding number in the database downloaded to the DDS controller before beginning the job. It sends the name and address data to an inkjet printer installed on the inserting equipment.
A second camera verifies the printed address matches the ID number on the letter. Document Data Solutions Advanced Tracking Method tracks mailpieces throughout the process, preventing double-stuffed envelopes, missing items, or duplicates. Should the system detect a mismatch or other processing error, the DDS system will stop the equipment, allowing the operator to correct the problem in real time.
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Fallout from this privacy breach is ongoing. Patients have already filed at least one lawsuit and the insurance company recently announced offers of cash payments and counseling services. Because the documents revealed personal health information, a HIPAA investigation is likely.
We have written before about the negative effects print/mail service providers suffer because of a HIPAA breach. Service providers making these types of errors can lose the account and perhaps other business because of bad publicity.
Any document operation neglecting to audit their exposure to accidental privacy breaches is putting their business, and that of their clients, at unnecessary risk. In hindsight, the mailer in this case would probably agree that implementing measures to prevent errors related to envelope windows would have been a wise investment.
If exposure to accidental errors like these concern you, call us for a free consultation.
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