Considerations when integrating another ITSM system
with yours!

October 2017 HDI Rocky Mountain Chapter Meeting

Many companies, either through client demand or through mergers, need to send tickets from one system into their main system (or reverse). This session will present and discuss how to get different ITSM systems to work together. 

Speaker Bio:   

Rick Munoz is one of the T4S Partners founders, Chief Architect, and Practice Partner for the Application Development Practice. He comes to T4S with an extensive leadership background and over 25 years of experience in the consulting and software industry, most recently serving as a leader for Computer Sciences Corporation’s (CSC) IT Advisory & Strategy Group in North America. Under Rick’s leadership, this practice was responsible for delivering world-class client solutions in Enterprise Architecture, systems integration, agile development, application modernization, and new technology adoption, including cloud, DevOps, and IoT solutions. 

Before joining CSC, Rick was the Technology Director for Sapient, a leading provider of comprehensive consulting software solutions, and served as a Technology Strategist for American Airlines.   Rick has delivered successful solutions to a number of Fortune 500 companies and clients including: ExxonMobil, Kroger, ULA, Newmont Mining, KinderCare, Accolade Health and Merrill Lynch.  Rick holds a Bachelor of Science from San Francisco State University.

Speaker Photo:

Event sponsored by 

Nominate your best Support Professional now!
2017 Awards Nomination Closes October 31!

Nominations are now open for the 2017 HDI Awards!

The award process begins at the local level, where participating chapters collect and encourage nominations and select local chapter winners. The winners will be announced at our December chapter Annual Holiday Party and Awards Ceremony.

Do you want to recognize your best and brightest support professionals? Click here to access the nominating information and forms.