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As a part of our ongoing effort to improve our service to our customers, we have sent out an online survey to all customers for over the past decade. This year we are partnering with our Industry Trade Association to benchmark ourselves with our peers and work with other companies throughout the country to improve the service we provide to you. This survey will look a little different as it is from an independent group, Bruce Wilson & Company via research.net and the subject will be Pacific Landscape Management - Landscape Services Survey for your feedback. The survey has only 13 questions and should only take you a few minutes to fill out. We hope all of our customers fill it out as the information helps us focus our company improvement initiatives for the coming year.
We have used or annual survey data strategically to help us improve as it has given us data and trends that help us focus our efforts at improvement. While improvement in all areas is desired, those with the lowest scores get the greatest focus. A couple of examples are pruning, weed control and enhancement suggestions. Those scores were the lowest 5 years ago and have steadily improved as they have been given the greatest focus.
No good deed goes unrewarded. In addition to getting improved services based on your response, we also will send you a StarbucksCard when you return the survey. "A cup of coffee for your thoughts".
So, when you get an email:
FROM:
survey@brucewilsoncompany.com
via research.net
SUBJECT: Pacific Landscape Management - Landscape Services Survey for your feedback
PLEASE take the 5 minutes and fill it out.
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