Although we are quite busy performing fall clean-up, we are also planning for next year in our continual quest to improve. 2017 was a tremendous year for our company and team as we achieved many of our organizational objectives for growth, team development and innovation.

Our strategic planning process is well underway. It started with surveying our customers. We are proud to acknowledge that we had nearly a 50% response rate from this year's survey process. We also surveyed our employees and then met with them to clarify their ideas for how to improve in service to you our customer as well as them, our team. We also had several from our management team attend the National Association of Landscape Professionals  annual conference as well as the Irrigation Association  conference. Then, our entire management team attend our Peer Group conference in Houston to share planning ideas with 5 other prominent companies throughout the West. For three days last month, 30 members of Pacific Landscape Management's managers attended Next Level University in Houston.

Today and tomorrow, our management team is off-site in strategic planning to finalize our improvement plan for 2018. Our service is well appreciated in the market and our team is strong and motivated, but we are challenging ourselves to improve to even higher levels of excellence for the future. 2018, here we come.