When Can I Cancel or Terminate a Member?

Yes, you will have members that you need to cancel or terminate their membership, HOWEVER, your insured members cannot be reimbursed if you place them in a cancelled or terminated status before they receive the prior month(s) reimbursement.  Example: If a member cancels towards the end of the month, please verify that the member would receive the prior month's reimbursement from the insurance company, before you cancel or term them. (View this in the Reimbursement Detail Tab.) This will help your member(s) receive their reimbursements in a timely manner.  But IF the member cancels their membership in the beginning of the month, and has already received their reimbursement for the prior month, then you can place that member as a cancelled or terminated Member Status right away.  

Please call NIHCA with any questions you may have.

What are RETURNS??

Every month, there are many members that have a "Return".  NIHCA's definition of a Return, is a member that did not get reimbursed because their banking information is incorrect.  To alert you, the club, of these errors in banking information, we change those member status's to INVALID BANKING INFORMATION - which means your member's banking information is incorrect in some way.  YOUR JOB is to unmask the account number and double check the banking information.  YOUR JOB is to correct and update the banking information as well as change the Member Status to either an OK or ACTIVE Status, if it did not change when you click Update.  Within 10 business days, the member should get paid back their past reimbursed dollars.  Contact NIHCA if member(s) tell you they did not get paid.