The whole "every-other-week" thing explained:
The Winter Share runs from Wednesday, November 1st, 2017 to Saturday, May 5th, 2018, but there are only 15 pick up weeks. For most of the season, you'll only come get a bag every other week.
Pick ups are every week for the first three weeks of November, and then the first “off-week” is the week of Thanksgiving. Only Thanksgiving packages and turkeys will be delivered that week. For more information about Thanksgiving ordering,
click here
.
Because of the calendar dates for Christmas and New Years this year, we have decided to run Weeks 5 & 6 back-to-back rather than skipping a week in between. So Week 5 will be December 13th-16th as normally scheduled, and then instead of skipping a week, we will go straight into Week 6 (December 20th-23rd.)
We will then have two “off-weeks” in a row: no pick ups December 27th-January 6th. Winter Week 7 will be January 10th-13th, and then we'll keep going every other week. There is a complete schedule of all your pick up dates on your stop's page if you want to write them down in your calendar:
WEDNESDAY
THURSDAY
FRIDAY
SATURDAY
Newsletters are emailed out on Tuesdays around noon during each Share Week.
In each newsletter, you'll find:
- Bag Contents for each share. There is also a link in each newsletter for a printable PDF version of the bag contents.
- Some original recipes tailored to what's coming in the shares, as well as a bunch of links to other great recipes online. Follow us on Pinterest to see all of those and a bunch more
- Photos and stories from Trevor and some of our farmers.
- Announcements about upcoming classes and events.
- A reminder to place a Special Order, which must be placed and paid for in full by Tuesday at Midnight in order to be included in that week's deliveries. Any Special Orders placed after Tuesday at Midnight will arrive during the following share week's deliveries.
Here are
the Newsletter Archives
-- shortly after each newsletter is sent out, we post a link in case you missed it.
You don't need to come right at the beginning of the stop.
Especially during the first few weeks, we tend to get a rush at the beginning and end of each stop's scheduled time. Don't worry, we have enough food on the truck for everyone and we will be there until the last scheduled minute of the stop!
Please come at whatever time is most convenient for you, but if your timing is flexible, that would ideally be in the middle of the stop's scheduled time.
You can pick up at a different stop if you need to.
You can always pick up your bag at any of our locations, and you don't need to let us know. Your Special Orders, however, will always be sent to your Primary Pick Up Location on file. If you need to change your Primary Pick Up Location:
- Sign into your account here.
- Click "Manage My Subscriptions." Make sure you've selected "2017-18 Winter Season" from the dropdown menu.
- Click on the tab "Location" and use the drop down menu to change stops, and click "Save." You do not need to select a "Drop Off Location Back Up."
- Or, you can reply to this email, or call at 800-861-8582.
All we need is your name when you pick up.
When you arrive at the stop, look for our big white box trucks with graffiti on the side. Head to the Greeter's table and give us your last name-- no Customer ID # or picture ID necessary. We'll look you up in our handhelds, grab your share, and if that's all you need, you'll be on your way!
If you have an allergy or a dietary restriction and you've registered it in your account, it will be listed in our handhelds. However, it's faster and safer to just let your Greeter know when you get your bag and they'll offer you a substitution.
You can buy extra stuff at the stop
At each stop there will be a big display of all the extras we have for sale that week. When it's really cold, we'll keep most of the dairy and meat out on the table, too. Typically, we'll have:
- Dry goods like granola, oats, chips, dried beans and flours.
- Canned goods like salsa, tomato sauce, and canned peaches.
- Dairy like cheese, milk, and yogurt.
- Pantry staples & baked goods like honey, eggs, bread and cookies.
- Meats like sausages, ground beef, bacon and more.
We accept cash or check at the stop, or we can put it "on account"-- kind of like a tab at an old school grocer. Once a month, you'll be invoiced for any balance due via email, which you can pay using a Credit Card online or bring cash or check to the stop.
Special Orders: buy extras online and they'll be delivered to your stop.
Use our online shop to place an order for extras ahead of time. The order will come to your stop (Primary Pick Up Location on file.) Please bring a copy (on your phone or printed) of your confirmation and show it to your Greeter.
Special Orders must be placed and paid for in full (using MasterCard, Visa, or Fresh Fork Market Credits) by Tuesday at midnight to be filled for the coming Share Week.
To avoid paying the 3% processing fee (applied to all credit card purchases), you can add Fresh Fork Market Credits to your account by either bringing cash or check to the stops or mailing it in.
Whenever you make a payment by check, please also write on the memo line what it's for (i.e. "for FFM credits" or "subscription payment") so we know how to apply it.
Double check your bag before you leave the stop.
We do our best to check every bag carefully, but we pack hundreds every day and occasionally we'll miss something. Take a moment before you leave the stop to double check your bag and compare it to the most updated Bag Contents list on the Greeter's table.
In case you get all the way home and find that you're missing something, please write to
info@freshforkmarket.com
, or give us a call at
800-861-8582
and we'll try to fix the slip up as soon as possible.
How to make a payment:
We'll send you occasional payment reminder emails for any outstanding balance due on your account. This balance covers any purchases you make at the stop and put on account, or any subscription payments owed. You can make a payment a bunch of ways:
- Bring cash or check to your stop.
- Please write the email address associated with your account on the memo line of any check.
- If paying with cash, make sure to get and keep your receipt.
- Pay with a Credit Card online:
- Sign into your account.
- Click on "Manage My Subscriptions" and select "2017-18 Winter Season" from the dropdown menu. You should be taken to the "Pay My Bill" page.
- Select to either pay the amount displayed, or another amount.
- Fill out your billing information, and click "Submit Payment."
- Make a payment over the phone with a Credit Card
- 800-861-8582
- Mail us a check.
- All checks should be made out to Fresh Fork Market
- Write your email address on the memo line, as well as what the check is for (i.e. "subscription payment" or "account balance") and send it to:
Fresh Fork Market
3800 Woodland Avenue
Cleveland, OH 44115
All payments made with a Credit Card are subject to a 3% processing fee.
What happens if your miss your stop:
You're also welcome to send a friend, family member, co-worker or neighbor to pick up for you-- they just need to give us your name so we can look up your account.
If you've missed all the stops and just forgot, we're really sorry but we cannot refund your bag for that week. If you know in advance that you're going to miss your stop, schedule a vacation.
Going on a vacation?
You can take off up to four Share Weeks off from the program without losing out. You'll get $45 per week you take off applied to your account as credit the week after you return.
Vacations must be registered by Saturday at midnight before the week you're taking off. If your vacation is already planned, you should register your time off as soon as you know!
You can spend your vacation credits on extras (either as a Special Order or at the back of the truck.)
Vacation credits cannot be used to pay off a balance you already have on your account.
To schedule a vacation:
- Sign into your account and click "Manage My Subscriptions."
- Make sure you've selected "2017-18 Winter Season" from the dropdown menu.
- Click on the tab "Vacations" to add the weeks you'll be out.
- Or, reply to this email or call 800-861-8582 and let us know, or tell a Greeter at your stop.
We will be there, snow or shine.
Except in extreme circumstances and to ensure the safety of our staff and subscribers, we will always be at the stop regardless of weather.
Sometimes we have delays due to weather, the roads, or issues at the farms or with the trucks, but we'll do our best to keep you posted about our timing via email or social media.
Like us on Facebook
to get all the updates.
