| CIC |
Feb 7-8, 2018 |
Ruble Graduate Seminar |
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CISR
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Jan 4, 2018 |
Elements of Risk Management |
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CISR
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Jan 10, 2018 |
Commercial Casualty I |
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CISR
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Jan 18, 2018 |
Commercial Property |
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CRM
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Nov 28-Dec 1, 2017 |
CRM Control of Risk
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E&O
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Jan 24, 2018 |
E&O Seminar |
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FLOOD
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TBD |
Flood Insurance |
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Webinar
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Nov 28, 2017 |
Regarding Ethics...
FREE for MIIAB Members |
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Webinar
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Nov 30, 2017 |
Commercial Property Claims that Cause Problems |
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Webinar
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Dec 5, 2017 |
The Things Kids Get Us Into |
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Webinar
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Dec 6, 2017 |
E&O Seminar - WEBINAR
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Webinar
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Dec 7, 2017 |
Tricks to Fix: Closing Coverage Gaps in Home, Work and Auto
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Webinar
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Dec 7, 2017 |
Street Level Ethics
FREE for MIIAB Members |
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Webinar
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Dec 11, 2017 |
Commercial Liability Endorsements to Watch Out For |
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Webinar
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Dec 12, 2017 |
Innovations in Long-Term Care Funding with Life Insurance |
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Webinar
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Dec 12, 2017 |
So You Made Some Money...Now What? Financial Planning: From Salary to Social Security
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Webinar
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Dec 13, 2017 |
Weatherstripping the CGL: Drafts, Gaps, Forms and Fixes |
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Thank You to Our Diamond Partners
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Check Out Our New Education Offering
February 20-21, 2018
MIIAB Training Center
15490 101st Ave. North, #100
Maple Grove, MN 55369
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Peter Drucker famously wrote in The Practice of Management that the purpose of a business is to create and keep a customer. Unfortunately, the latter of these is often overlooked. With the papers, online content and mailers filled with so many ways to attract new customers, what businesses tend to forget is that they spend almost three times as much on attracting new customers than retaining the customers they already have.
Every business has a culture, and the culture defines whether the office is customer, time or technology-focused, along with a sense of negativity or an attitude of joy. The standards and values of the team can become apparent to a customer as soon as the phone is answered. When the emphasis of the office is placed on exceptional customer care, the team becomes an asset that will continue to grow the business over time. The significance of creating greater customer satisfaction begins with a total team approach.
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Why does your organization exist, and why should anyone care? Organizations exist to perform-period. Be for-profit or non-profit, they all exist to do something, make a product, or supply a service.
Today, many employers say they're having trouble retaining their younger employees-specifically Millennials. At 82 million strong, Millennials are the workforce of the future. Studies have shown they want to work where they can make a difference and contribute to something bigger than themselves.
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Variations on a parable exist throughout the world about the goose that lays golden eggs. The point of the parable is that if you find the goose that lays golden eggs, feed him, treat him well and reap the benefits of your great luck. If you kill the goose expecting to reap the reward of her production all at once all you will get is one meal of cooked goose. If you find the goose that lays golden eggs you are best off not being greedy and enjoying the benefit of the golden eggs as they are produced.
Many agents find themselves in an enviable position. They earn a good living, albeit a stressful one, by helping many clients protect their assets. And doing so over a full career brings many clients who continue to support the agency owner through their renewals, forming a basis of considerable value to the insurance agency owner.
For many of us our agencies are our "Geese that lay the Golden Eggs". We find the gosling. We raise it and feed it and watch it grow larger. At some point the eggs it lays become 'golden' in that they provide both current income and future value in our agencies.
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