Brown suggests that there are four key characteristics required to successfully practice empathy. They are:
1. Perspective taking - accepting the other person's viewpoint as valid and real to them; but, not necessarily agreeing with it.
2. Staying out of Judgment - refraining from judging someone as good or bad based on their expression of thoughts or feelings through their behavior
3. Recognizing emotion - being able to correctly identify and label emotions in another individual.*
4. Communicating the understanding of emotion in others - being able to communicate the understanding of another's emotions in a way that shows understanding, appreciation and acceptance. "You feel ____ about ___."
* According to Dr. Brown, the average American adult is able to identify only three emotions: Happy, Sad, and Angry. So, how can we expect kids to be better at it without any coaching?
Essentially then, empathy is
"being with people",
being with your student-athletes, no matter what they are feeling or how they are behaving and no matter how much you may personally find their behavior is off-putting. Keep in mind that acceptance of the individual does not imply condoning the behavior.
Helen Riess, M.D., Associate Professor of Psychiatry at Harvard Medical School, Co-Founder, and Chief Scientist & Chairman of Empathetics, LLC, uses the acronym, E-M-P-A-T-H-Y, to explain how to practice empathy with another individual such as one of your players or a parent:
E - eye contact - maintain appropriate but not forced eye contact with the individual to demonstrate that "I see you."*
M - muscles of facial expression - noticing if there is tension in your facial muscles and relaxing them if necessary to convey warmth and openness.
P - posture - adopt an open, welcoming posture that conveys connection rather than disinterest or disconnection.
A - affect - monitoring your own emotions as well as appreciating expressed emotions and naming of feelings.
T - tone of voice - using a tone of voice that is calm and understanding rather than condescending or threatening.
H - hearing the whole person - not judging, understanding the context in which the other person lives, listen to appreciate their reality. Understand that behavior is a form of communication.
Y - your response - respond to feelings as well as content, without judging, shaming, or implying they should not feel the way they do.