Read our blog on 5 factors that should be considered when choosing an outsourced call center partner.
Read 5 tips and valuable insights into campaign management.
Customers always remember their customer service experiences, good or bad. It is critical to have truly great customer service in order to have a truly successful campaign.
With no shortage of competition, it is vital you stand out from the crowd with not only your products or services offerings but also your customer service. Read our blog and 4 tips for good customer service.
Modern-day contact centers should be serving as profit centers, generating a tangible ROI for their clients and tracking and analyzing these results. A substantial ROI can be consistently achieved by implementing a sales approach in the customer service process.
It is essential for online and direct response businesses to keep their chargeback ratio under control. By keeping your chargeback ratio in check and reducing it, you are safeguarding your credit card processing for your business.
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