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Innovative, Single-Source Business Communications...
Serving the DC Region for 36+ Years
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Connect with us
(703) 321-3030
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Technology should be invisible...
As an Engineer and Technologist at heart, this is a concept that I wrestle with every day. I love technology... digging into the details of how, when, where, why, etc. is exciting to me. But what I have come to realize is that I am not our customer.
I recently read a post whose theme was that the BEST technology fades into the background because,
“People just don’t care about tech, they care about what it does.”
And while that is sometimes hard for me to swallow...I realize that if you have to spend more time figuring out
how
to use one of our solutions than the time it saves, we have missed the mark and an opportunity to deliver on the real promise of Technology.
In the life-cycle of technologies, there is a time when a certain portion of users are enamored by the technology itself, we are there today, but these times must quickly pass and the technology must disappear into the background.
And by DISAPPEAR, I mean fade into the background and become as second nature as flipping on the light switch when walking into a room. This is our focus at TCI... Call me at
703-321-3030
or email
cornbrookst@tcicomm.com
to discuss the TCI Advantage!
Tom Cornbrooks, President and CEO
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TCI Host -
powered by Mitel
– 6 Reasons to bring your Communications & Collaboration into the Cloud
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Bring your communications and collaboration platform into the cloud for better mobility, quality, simplicity and reliability - all at a lower cost than a premises-based system.
Add offices, users and features easily to grow and customize your communications for a true competitive advantage. And there are more practical business reasons to make the move to TCI Host…
1. Be more productive
Bring all of your communications tools into one cloud and one application for a seamless experience on any device - anywhere in the world. Easily manage voice, email and IM from a single screen to reduce management complexity and boost productivity.
2. Get more done – from anywhere
Access the same rich phone and collaboration features you enjoy from your office anywhere. Seamlessly transition from the office to the airport, the golf course, or your kids’ football practice without missing a single interaction.
3. No hardware, no headaches
Say goodbye to capital expenses, maintenance and service fees with a hosted business phone system. You get great call quality, industry-leading reliability and an easy-to-manage phone system with no upfront costs everything you need for one low monthly price.
4. Free up IT resources
Don’t waste valuable IT resources on aging PBX hardware let us manage the hardware hassles and put your people to work on the projects that matter most. With TCI Host, you enjoy new features faster, you can add or remove lines in minutes, and you always stay up to date with the newest upgrades automatically.
5. Pay as you grow
With premises-based PBX systems, you pay the price for less-than-perfect capacity planning by having too little or paying for too much. With TCI Host, you always have just the right amount of capacity at the right time to ensure you’re paying for what you need and not a penny more.
6. Keep your business running
TCI’s cloud-based hosting platform can deliver ultra-high reliability and seamless disaster recovery so you always stay connected to colleagues and customers.
Get the tools your people need to serve customers better. Contact us now to schedule your TCI Host demo: (703) 321-3030 or
info@tcicomm.com
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A fresh look at Skills-Based Routing in your Contact Center to improve the Customer Experience
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The concept of skills-based routing has been around for as long as there have been call centers – connecting in-bound callers directly to the subject matter experts that can get the job done right on the first call.
New considerations driven by Digital Transformation
Historically, when businesses thought about skills-based routing in their call centers, they typically would organize their groups, and their skills, based on the line of business that the agent would be answering for, or the product line that the agent had expertise to handle. But, in fact, there's a wide variety of skills that also need to be considered, such as:
- Business skills like ordering, fulfillment, support and services
- Industry skills like specialized training or certifications
- Language skills
- Passive soft skills
- Authority for escalations
The Essential Role of Text, Email & Social Media in your Contact Center
In addition to connecting customers to the right people, you’ll want to enable your team to interact with customers over their preferred media. You can exploit new digital communication technologies to improve the customer experience by adding email and web chat interactions, as well as SMS and social media messaging. Of course, all of this adds layers of complexity as you begin enabling new tools and programming routing workflows.
Let TCI simplify the process
Our experts can show you how holistic skills-based routing - enhanced with the latest digital communication technologies - can empower your call center to serve your customers better than ever.
Contact us today at (703) 321-3030 or
info@tcicomm.com
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New Mitel Speakerphone: MiVoice S720 brings Bluetooth Simplicity & HD Audio to Your Meetings and Conference Calls
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A perfect solution for office side-table and small meeting room conferencing, the MiVoice S720 can instantly transform any space into a conference room. Thanks to its 360° microphone pickup and omni-directional HD Voice audio all attendees can hear and be heard.
Mitel adds flexibility and performance to Conference Call gatherings …
- Bluetooth connectivity enables you to connect in seconds to your MiVoice 6900 IP series phones.
- Never run out of battery and talk all day with up to 15 hours of talk time. Battery powered with USB charging.
- While hands-free, participants can take notes, share files and continue to work during calls.
- Play music from a mobile phone with auto stop when an incoming call goes to the desk phone.
- Functionally integrated with desk phone: volume / mute sync, pulling call to / from conference phone.
Portable design for the road warrior
Featuring a lightweight design, the S720 comes with a protective travel pouch so users can take the speakerphone on the road with them and leverage the Mitel MiCollab Softphone for hotel room or other on-the-go conference calls.
Make your meetings easier. Contact us today at (703) 321-3030 or
info@tcicomm.com
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Hey, did you know TCI can perform a Complete Network Assessment & Performance Analysis for Your Business?
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Do you know what’s on your network today and how well everything is performing?
If you haven’t conducted an assessment recently, you may not know…
- If your network is operating at peak performance.
- What systems or applications are hogging resources.
- How to prioritize traffic so apps run smoothly.
- To what extent unauthorized software and apps have been added to your systems.
- If your current systems and networks are still meeting your business goals.
Before we get into the technology, we want to meet and learn all about where your business is heading and the challenges you face. Then our engineers will perform a comprehensive review of your systems and networks. Along the way, they’ll look for ways to make things better, smarter, and more secure.
We’ll give you an unbiased assessment of what’s working, what isn’t, and what needs to change for you to achieve your goals, including a technology roadmap your business can follow to get back up to speed.
Don’t put up with business as usual. Contact us today at
(703) 321-3030 or
info@tcicomm.com
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Need Support? Moving? Expanding?
24/7/365
Nationwide Support
(800) 824-1001
DC & Baltimore Metro
Virginia, Maryland, DC
(703) 321-3030
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