Oct 23 & 24
Upbringing, education, and talent aside, all good leaders share the same quality: superior communication skills. Either through observation, trial and error, or schooling from mentors, they've mastered the art of "connecting" with people in ways that almost always yield positive results...
  • They realize that diplomacy works far better than brute force.
  • They know how to help people "get it" the first time.
  • They can empathize, and they know how to get the support they need.
  • They don't waste time rehashing instructions or entering into arguments that go nowhere.
  • They listen first and act second - not the other way around

Oct 26
You earned your new supervisor position ... this training will help you make the most of it!
In your previous position, you did a great job. Yet, you're smart enough to know the skills that made you a great team player won't necessarily make you a great supervisor. For any new supervisor, training is key to success in this role.
  • It's not enough to follow directions ... now you must give directions about what gets done, when, and by whom.
  • It's not enough that your projects are accurate and on time ... you have to help others keep their projects on track, and see that everyone works together.
  • It's not enough to focus only on your department ... suddenly you're a member of the management team. Your new peers will expect you to have a broader perspective, including other departments.
  • It's not enough to keep yourself motivated ... you have to be a coach, cheerleader, and "strong shoulder" to people who have bad days, conflicts with each other, and other demands that you might not be able to satisfy.

Oct 31
This is the seminar for the busy manager, supervisor or administrative person who juggles deadlines, projects and multiple demands and has no time to waste. Learn organizational skills to help you get more accomplished faster and with better results than ever before!
In this conference you'll learn...
  • How to reap the benefits of better planning
  • How to get organized and stay that way
  • Why deadlines get missed-and how to make sure they won´t be
  • How to make sure your real "top priorities" don´t get lost in the shuffle
  • And much more

Nov 2
Do you know how to work with difficult people? How many of these personalities do you recognize?
  • The Know-It-Alls
  • They're arrogant and usually have an opinion on every issue. When they're wrong, they get defensive.
  • The Passives
  • These people never offer ideas or let you know where they stand.
  • The Dictators
  • They bully and intimidate. They're constantly demanding and brutally critical.
  • The Gripers
  • Is anything ever right with them? They prefer complaining to finding solutions.
  • The "Yes" People
  • They agree to any commitment, yet rarely deliver. You can't trust them to follow through.
  • The "No" People
  • They are quick to point out why something won't work. Worse, they're inflexible. 

Nov 6
In one intensive, fast-paced day, you’ll learn …
  • How to assess your front desk area and eliminate potential security breaches, dangerous situations and safety hazards
  • The best ways to respond when emergency strikes (both natural disasters and human threats)
  • “An ounce of prevention” … how to ensure emergency policies and procedures are up to par with law enforcement recommendations
  • Dialing 9-1-1 — What to do if you are suddenly required to make that call
  • Techniques for defusing escalating tempers, handling emotional outbursts, and dealing with unreasonable demands
  • How to stay on top of visitors, packages, phones, and e-mail, when everyone’s pulling you in different directions simultaneously
  • Spot the warning signs for identifying people who may pose a threat to you, your organization, or its employees