Try as we might, there never seems to be a perfect way to please everyone. We all have such busy lives, we are all so uniquely individual, and our priorities are all so different...thinking we can find the magic button is a bit more than challenging. And yet, it is all of these differences that makes life so great and exciting! Don't you agree?
With this in mind, we are looking into the prospect of doing away with Late Cancel fees. This is a bit of a scary proposition because as many of you have told us, you appreciate the fact that having the "fee" helps with keeping you committed. It also is what allows us to get as many people into a class as possible. However, at the same time we have been told that people have stopped working out with us because of the Late Cancel fee. Do you see our dilemma?
In order to find a way to make things work for everyone, we are looking into a new pricing structure. The intention is to try to make as many people as possible happy. For the entire 8+ years that Timothy has been here, he has had certain "rules" (if you may call them that). One of these has been the Late Cancel fee (the other has been the 30-Day Notice requirement). We have done our best to provide each of you with an excellent workout experience and our goal is to do an even better job with this, so Timothy is now considering changing up some of his long held rules.
We really do listen - and this works even better when you come directly to Timothy and share your thoughts with him (especially if you are struggling with one of his policies). If he is busy teaching or training, check in with Denise and she can book some time for you to chat. This small gesture helps us in our journey to finding that "Perfect World" and it is something that we really value. In these days of emails, tweets, Facebook posts, and Instagram, we still like the old fashioned way of simply chatting one-on-one. We hope you'll take us up on this!
Look for more information to follow in the next few weeks or so.
