“You get what you measure” may not be totally accurate but clearly metrics drive decisions and behaviors in every organization. In making the transformation from Sourcing to Category Management, it is critical that we acknowledge the very important role that metrics play. The change in metrics is critical in changing the way Procurement/Supply Chain operate AND they are even more critical in how we operate with our stakeholders and how our stakeholders operate with us. The transition to a value creating organization can only happen with a change in metrics.
