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Compliance in the 
Call Center Industry
Quality service should be the priority of every call center. But first, every call center
must ensure that both its technology and people are compliant at all times to be able to fully provide quality service.
 
Below are some tips to keep your call center compliant as well as what to look for in a call center partner.
 
FTC, FCC, and Other Regulatory Bodies
Advertising and marketing practices are highly regulated by several governmental agencies. It is essential that you stay up to date with all regulations that impact the call center industry, whether you yourself work in a call center or you are a client of a call center. Either way, these regulations impact you and your business.
 
If you are looking for a call center partner, the call center you work with should be one that practices careful internal diligence and works with an outside legal team to ensure a high level of compliance with all federally regulated mandates.
 
Call centers especially should attend events that discuss regulations and... Read More
  Industry Insights                 Featured Article
Customer Experience
& Customer Service

89% of Americans will recommend an app based  solely  on a customer service experience. Read more here.

According to the  Consumer Conversation report , only 37% of consumers believe their favorite retailer understands them.

86% of consumers who received an excellent customer experience are likely to purchase from that company. Read more here.
Federal Trade Commission:
Challenging risky "risk-free trials"

In the FTC's blog " FTC uses ROSCA to challenge risky 'risk-free trials,'" the FTC illustrates how companies that use negative options in their online marketing are required to follow ROSCA or face a lawsuit. ROSCA requires that 1) all material terms of the transaction are clearly and conspicuously disclosed before obtaining billing information, 2) consumers' express informed consent is received before making the charge, and 3) a simple mechanism for stopping recurring charges is provided.
In case you missed it...
Data. Knowledge. Wisdom.

Campaigns can't run themselves. Over 14 years, we've experienced the good, the bad, and the ugly, internally and with partner call centers. Our experience has proven that it takes Data, Knowledge, and Wisdom to run a truly successful campaign.

Read our blog to learn more about the importance of each in relation to your call center services.


Subscription Box Companies: Do you have what it takes to provide 
good customer service?

With the subscription box industry booming, there's no shortage of competition and it is vital that you stand out from the crowd with not only your product but also with the customer service you provide your customers.
good customer service drives retention, creates brand loyalty, builds customer trust with your brand, and is one of the most important elements of the overall customer experience you provide.
So, what are some of the starting points to ensure your customer service is  good  customer service? Read our blog to find out.

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64 Lisbon Street, Lewiston, ME | 207.514.0744