September 2017                         
IT Support          Digital Forensics            Cybersecurity          eDiscovery         CLEs
Hurricane season with symbol sign against a stormy background and copy space. Dirty and angled sign adds to the drama.
Thank you!  

Seltek thanks the
Virginia Lawyer's Weekly readers for voting Seltek the best  IT Outsourcing Service Provider and best  Data Security Services Provider as well as runner-up for best eDiscovery Provider.  
Relaxed handsome african young man sitting and meditating on office chair

What is Headspace?
by Gini Mallory
Business Development Manager

By now, you have probably heard of Headspace,the app that is taking on the world in meditation and mindfulness. The app founder, Andy Puddicombe - a trained Buddhist monk - has made the talk-show rounds and the app has been featured broadly in major magazines like
The New Yorker. Puddicombe guided Jimmy Fallon and the entire audience in several moments of meditation on The Tonight Show recently.  So what is it and why are 18,000 people worldwide meditating with the app at any given moment? 

In short, it is ten minutes of daily mindfulness and meditation guided by Puddicombe's voice. Headspace provides ten days of free meditation.  After that, it is around $13 per month for a subscription.  Reported results range from better sleep to lower blood pressure to improved stress management to enhanced job performance to breaking habits like overeating.  

The app now boasts more than 5 million downloads and monthly subscribers that include athletes, celebrities and Fortune 500 executives. The LA Lakers team members are fans. Headspace even has its own in-flight channel on eight airlines.  Check it out! Namaste.  
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Important Seltek Reminders

Please contact the Seltek Help Desk directly with service requests.  804.360.4490 x7.  

In the event of a disaster or broad power outages, Seltek will continue to receive and respond to messages left on the Help Desk voicemail.  

Our suite number has changed to 108.  
Seltek
8814 Fargo Road
Suite 108
Richmond, VA 23229
  
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Preparing Your Digital Life for a Hurricane 
...or Other Disaster
by Liz Calder
IT Support Specialist 

It's Hurricane Season again and all eyes are on the National Hurricane Center to see what the storms will do next.  There are a lot of lists and articles telling us what to do to get ourselves prepped [Prepare yourself and your family first.  People are more important than data.] 
                                                       
But what about our offices (home and business)?  What do we do there?
 
When personal plans are in place and you are ready to turn to digital preparations, there are definitely things you can do to make things easier after the storm.  First things first, if you have Business Continuity and Communication Plans, please review them and redistribute them to your employees so everyone knows what the plans are and what their part is.  If you do not have these, do not worry about making formal ones now.
 
Communication

You will need to know how to communicate effectively if the storm hits.  Do you know how to communicate with your staff during a disaster?  If there is an outage and your server is down?  If you do not already have an office contact list, have someone prepare one.  Consider including home phone, cell phone and private email addresses.
 
Do you know how to communicate with your clients and customers?  Will you need a recorded message?  Do you know how to record the message from outside of the office?  Do you need a sign for the door?  For businesses where clients make appointments, it is a good idea to have your staff print their calendars and make sure they have communication information for the clients with whom they have appointments the week following a potential disaster.  Do you know how to let the local media know if you close?   Have the information handy so you are not required to research it when you need it most.
 
Do you know the login information for Facebook and Twitter accounts so you can leave messages there for your clients and staff?  Do you want your staff to set "out-of-office" messages as they leave?
 
What about vendor and bank accounts?  Do you know how to communicate with your vendors? 
 
For Your Home

Is your cell phone address book up to date?  Do you know how to communicate with loved ones? What about extended family who may worry about you?  Be certain to utilize Facebook Safety Check if that becomes available to you. 
 
Backups
 
Your office should already have a backup strategy in place and working.  Now is a great time to check the backups. Make sure they are reporting nightly successes.  If you have time, do a test restore of a single document.  Did it work well?  If your backup strategy includes off-site backups, make sure the logs indicate off-site communication is working.  If your backup does not include an off-site backup, consider how to take a backup with you.  Order a removable drive if needed.  Make sure it is large enough to do the job.  Or ask your IT professional to set up an  online backup solution (it is not too late to do this).
 
Working Copies

Ask your staff to think about their deadlines for the following week.  If they have conferences, CLEs, court cases, marketing meetings, client presentations, etc., they should consider printing and/or putting a copy of any materials they need on a USB drive in case they cannot access their computers or the server.
 
Personal Data

Consider what you would need digitally if all of your computers got wet or damaged.  What documents do you need?  Do you have a copy somewhere? Are your photos backed up to the cloud?  Do you need an online backup solution
 
Physical Dangers to Equipment
 
Storms can bring a lot of water and wind.  Systems can be in danger from rain (even if windows normally do not leak they could this time), flood and wind.  Your equipment may also be in danger from power surges
  • Move systems away from windows (rain may come sideways and windows may leak or get broken).  If you cannot move them, you may need to cover them with plastic.
  • Unplug non-essential equipment and move cords away from the outlet.
  •      computers
  • ◦     fax machines (if they are not critical)
  • ◦     postage machines
  • ◦     copiers (Copiers can get scrambled during a power surge.  Unplugging the copiers can prevent waiting for the copier vendor to reset the copiers.)
  • ◦     printers
  • Walk around and look for other non-essential systems.  Unplug them.
  • Check essential systems (servers mostly). Are they on battery backups?  Are they protected from potential water?  Are they currently backed up (see above).
  • If you are in a building vulnerable to flooding, is your equipment (and their cords) high enough to be protected?
For Your Home  

Considerations for home are the same as for business.
  • If you do not need it, unplug it.  Move the plug away from the outlet.
  • Move any equipment you can away from windows and out of areas that could flood or get wind damaged.
  • Make sure you have power cords and possibly portable battery packs for your essential electronics. Fully charge your devices before the storm.  
With a little advanced planning we can sometimes make hurricanes - maybe - a little less disastrous.  
Seltek | 804-360-4490 x20 | [email protected]  http://www.seltekinc.com
8814 Fargo Road
Suite 108
Richmond, VA 23229