Mishra:
“How would you describe the nature of the services offered by BioSurplus over the last 12 years?”
VanDeWeghe:
“BioSurplus has provided the Life Science industry with affordable, quality, pre-owned lab equipment. We work with companies that need to sell or liquidate equipment so that they can better manage their inventory and maximize its value. BioSurplus then assists young, entrepreneurial companies, as well as academia, in obtaining the equipment they need to stretch their dollar while advancing their programs and research.”
Mishra: “What do you think has been the impact on sustainability of the environment in biopharma with your program?”
VanDeWeghe:
“Given the technology and valuable materials that are devoted to advanced research equipment, it is important to maximize its useful life span. A large portion of BioSurplus' equipment comes from large biotech or pharma programs and is in excellent condition. That equipment is then a perfect fit for start-up and mid-stage companies. By finding new users and repurposing the equipment, BioSurplus and its customers are being responsible stewards of valuable resources. Each year, many tons of great equipment are given a new life advancing science with new owners instead of being wasted in a landfill.”
Mishra: “How do you enable the lab equipment buyer to find the needed product?”
VanDeWeghe:
“All of the equipment we offer can be found on our web site. Product descriptions, photographs and prices are displayed to inform the customer and to assist in her/his decision making process. This allows the customer to engage with our very experienced and knowledgeable sales staff to discuss what solutions will best fit their needs. “
Mishra: “How do you ensure that the quality and performance specifications of used equipment are clearly understood by buyers to be without disputes?”
VanDeWeghe :
“Most of BioSurplus’ salespeople and technicians have scientific backgrounds and/or years of experience with lab equipment. Specifications, configurations, and application suitability are all clearly communicated to the customer. Most products include a 30-day money back guarantee to ensure that our customers receive equipment that will meet their needs.”
Mishra: “How are the buyer expectations and supplier deliveries aligned?”
VanDeWeghe
: “Most, of BioSurplus' clients are drawn to our web sites and auctions because they are considering purchasing pre-owned, rather than new, instruments. Pre-owned buyers are generally sophisticated shoppers who have a good idea about what they need by the time our staff interacts with them. BioSurplus concentrates on aligning those needs with the right equipment. We have long time relationships with customers, and we want to ensure that they return when their needs change or they pursue a new venture.”
Mishra: “How is the equipment uniquely identified and tracked?”
VanDeWeghe :
“BioSurplus employs a barcoding system for identifying an instrument from acquisition all the way through the sales process. Each unique number serves as an identifier on both the website and sales quotes.”
Mishra: “What are the significant economic benefits for buyers?”
VanDeWeghe :
“The key benefits that buyers derive from their experience with BioSurplus are: 1) purchasing affordable, quality pre-owned lab equipment from an established and preeminent brand in the Life Science industry, 2) the ability to interact with a knowledgeable staff to understand a customer's needs, and assist in tailoring the right instrument to those needs, and 3) BioSurplus' commitment to stand behind its offering and ensure that the buying experience is second to none.”
Mishra: “What share of your total revenue is from foreign sales?”
VanDeWeghe:
“Even though the majority of BioSurplus' business is domestic, there has always been a strong amount of international sales. Recently we have been noticing in increasing amount of sales to
Asia.”
