Colorado interChange: Resources for your Membership
Week of September 7, 2017
Each week, we'll use this newsletter to provide you with updates on the implementation of the Colorado interChange, including topics you might be hearing from your members as well as content for your membership newsletter and general updates on progress. 
Provider Buzz
Here's a look at hot topics from providers and others:
  • You might have heard from providers that their attempts to contact our fiscal vendor through the Secure Communications portal received no response. Whenever the vendor receives either a call or Secure Communication, the request is given a tracking number for tracking purposes. It was discovered that answers to Secure Communications may not have displayed responses when agents replying to the communication marked the assigned tracking number closed. This issue has been resolved and providers should see responses.
  • Recently, a widespread outage of state agency websites also took down the Department's website for a few hours. For those providers who had not saved a direct link to the interChange provider portal, it meant they were unable to access the portal during this time. The Department is urging all providers to save a direct link to the portal to avoid issues like this in the future. colorado-hcp-portal.xco.dcs-usps.com/hcp/provider.
News You Can Use
Here's some content for membership newsletters:

As you continue to learn about the interChange system, another helpful source of information and instruction are various billing manuals available to all providers on the Department website . These manuals include:
Some have reported links to outdated billing manuals, which can cause confusion and are not accurate guides for solving billing issues. Please make sure you are using the most current links and take a moment to bookmark them for your future use.

Colorado interChange Numbers
Since March 1, 2017...
  • More than $3.89 billion paid to providers
  • 21,991,094 claims have been processed 
  • 49,715 enrolled providers
In our latest financial cycle on Friday, September 1st...
  • $114,534,746 million paid to providers
  • 946,004 claims processed
  • 69 percent paid
As a reminder, the Department frequently updates its  Known Issues & Updates web page with new issues, work arounds and resolution ETA.
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