September 5, 2017
 "S" Non-Verbal Clues  
What is an "S"? Steady
Respect their personal space 
  Non-Verbal Clues of an "S" 
"S's" Body Language
  • Handshake - Solid but friendly
  • Gestures - Minimal
  • Eye Contact - Direct without being intense
  • Posture - Leaning back when relaxed or leaning forward, showing interest. Arms may be loosely clasped in front of them
  • Sitting - Comfortable, composed
  • Walking -  Easy-going, with head slightly looking down (to see where are they going)
  • Stance - Calm, stable
"S's" Actions 
  • The "S"  just nods while you are talking = The "S" is listening.
  • The  "S" has an inquisitive look on his/her face = The  "S" is processing.
     
  • The "S" has a blank expression on his/her face = The "S" is not tracking with you or not following your line of thought.
  Responding to Non-Verbal Clues of an "S" 
Your Body Language
  • Handshake - Willing & open
  • Gestures - Moderate
  • Eye Contact - Attentive
  • Posture - Stand Calmly.
  • Sitting - Sit back & relax.
  • Walking - Even-paced
  • Mental stance - Casual & cooperative
Your Reactions
  • The "S" just nods while you are talking...Clarify that they understood you.
  • The "S" has an inquisitive look on his/her face...Ask if they might have a question.
  • The "S" has a blank expression on his/her face...Expand on the topic you are discussing; provide more explanation. 
 Extra Tips 
If the other person is an "S" and you are... 
D
Ask more, tell less or an "S" will close down.
I
Communicate in a more linear fashion or you could lose credibility.
S
Sustain balance between business and relationship agendas. Important to be sure to weave in the business or it may not be accomplished.
C
Make a point to make eye contact.



  Attention HR/Trainers Only

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