hmaa

Member Connection 

June 2017

 
In This Issue
Accessing Medical & Pharmacy Services Outside Hawaii
Mahalo to our Survey Participants

Contact Us

HMAA Website 

 

 
Dear Valued Member, 

Thank you for your continued support of HMAA. We are pleased to provide the following updates, and encourage you to share this information with other HMAA members in your family.

You may visit hmaa.com/notices to view previous notices.  If you have any questions or need assistance, please feel free to contact us.
 
Aloha!

 Accessing Medical & Pharmacy Services Outside Hawaii

For many people, vacation time is here, and HMAA would like to remind members about the following in case you need to access medical and pharmacy services while traveling.
  • Be sure to bring your member ID card and refer to the provider network information located on the back.
  • To maximize your coverage and reduce your out-of-pocket cost, we recommend locating participating providers in your travel area prior to your departure.
  • HMAA's medical plans may provide coverage for emergency or urgent care when traveling internationally. Because we do not have agreements with providers outside the United States, members will be responsible for paying the entire billed charge up front. We will issue reimbursement directly to the member, and not the provider. Non-emergent care in an emergency room or any other setting outside the U.S. is not covered by HMAA. However, telemedicine consultations through HiDoc are available for certain medical conditions. 
  • Pharmacy benefits are not available when traveling internationally.
For more information or to locate participating providers in your travel area, please visit hmaa.com/providers or contact our Customer Service Center. 

 Mahalo to our Survey Participants

Thank you to all who participated in our recent satisfaction surveys! Those  who respon ded by the  deadline were entered in a drawing for  five $100 gift  cards. Congratulations to ou r lucky winners -  Beth C., Denver I., Jeanette M.,  Michelle B., and Winifred P.!

Our survey for HMAA members is still available online.  We appreciate and value your feedback, which will be kept strictly confidential. To complete our survey, please visit hmaa.com/membersurvey. 
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If you have any questions or need assistance, please feel free to contact our Customer Service Center.