We are pleased to share the following updates, and encourage you to share this information with others in your company.
You may visit hmaa.com/notices to view previous notices. If you have any questions or need assistance, please feel free to contact us.
Aloha!
Accessing Medical & Pharmacy Services Outside Hawaii
For many people, vacation time is here, and HMAA would like to remind members about the following in case you need to access medical and pharmacy services while traveling.
Be sure to bring your member ID card and refer to the provider network information located on the back.
To maximize your coverage and reduce your out-of-pocket cost, we recommend locating participating providers in your travel area prior to your departure.
HMAA's medical plans may provide coverage for emergency or urgent care when traveling internationally. Because we do not have agreements with providers outside the United States, members will be responsible for paying the entire billed charge up front. We will issue reimbursement directly to the member, and not the provider. Non-emergent care in an emergency room or any other setting outside the U.S. is not covered by HMAA. However, telemedicine consultations through HiDoc are available for certain medical conditions.
Pharmacy benefits are not available when traveling internationally.
Thank you to all who participated in our recent satisfaction surveys! Those who responded by the deadline were entered in a drawing for five $100 gift cards. Congratulations to our lucky winners - Beth C., Denver I., Jeanette M., Michelle B., and Winifred P.!
Our surveys for HMAA plan administrators and members are still available online. We appreciate and value your feedback, which will be kept strictly confidential. To complete our survey, please visit:
