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Why partner with Argo?
With over 14 years of experience in managing campaigns in various industries and verticals, we are experts in not only generating new customers and retaining your current ones but also in creating happy, loyal customers that will drive additional revenue to your bottom line.
We offer solutions for every touchpoint with your customers and are open 24 hours a day, 7 days a week, 365 days a year. That's a lot of engagement with your customers. And with all of these interactions, we are establishing the key aspects for a successful campaign:
- 80% of calls answered within 30 seconds or less
- Email response time of minutes, not days
- Instantaneous live chat
- Real-time visibility, not old data
- 24/7 Client Services support
- Flexible terms
- Domestic agents
The ability for your customers to interact with a living, breathing human being is another key in your success. It allows for a true relationship with your brand to be built. A relationship that can't be built with a machine. It can only be built by directly interacting with another individual that can build rapport and have a conversation with your customers while answering their inquiring and finding a solution.
Not only can a live communicator help build brand loyalty through the creation of a relationship with your brand, it can also help reduce your chargeback rate. By asking probing questions, re-pitching the benefits, reminding customers why they ordered in the first place, helping the customer understand the charges,
talking through the problem, and offering solutions, your chargeback rate will decrease while customer satisfaction increases.
You can't underestimate the value of the human element.
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