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Thomas Joins Gates Team, Focuses on Customer Experience, Retention, Profits
Lynn Thomas, JD,
has joined the Gates Healthcare team as an Associate. She is an experienced business consultant with expertise in increasing a business' profits. Her firm focuses on profitable customers and how to attract and retain them for the long term and to increase referrals. Her background as a tax attorney allows her to easily understand a company's financials and get to the root cause of any issues.
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LYNN THOMAS
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For more than 28 years, Thomas has worked closely with businesses to inspire leaders, empower employees and foster positive change in organizations. She is a nationally acclaimed, engaging and dynamic speaker on client-centric companies and extraordinary client experiences.
Thomas will enhance Gates Healthcare's business strategy and development services. She will work with pharmacy clients to improve customer retention and to develop effective communications and management strategies.
Thomas is particularly skilled at working with pharmacies that want to accelerate their growth or have recently been acquired. For the latter, she helps to ensure continuity so that employees feel informed about, and engaged in, the management transition. Employee retention is vital for pharmacies when there is an ownership change, and Thomas can create the process and the environment for orderly change.
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