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San José Launches App to Provide Easy Access to Service Requests
City leaders celebrated the official launch of My San Jose, a smartphone app and web tool that makes it easy for residents to report five common neighborhood issues: potholes, graffiti, abandoned vehicles, streetlight outages, and illegal dumping.
Residents will be able to send service requests to the City anytime and anywhere. My San Jose also allows residents to attach photos and tag the location in which they would like the service performed. This information will be sent directly to the staff responsible for performing that service for their review. After submitting their request, the resident can return to the app to track the progress of their request. Once the service has been performed, the resident will receive a notification that the work has been completed.
You can download the My San Jose app in either the Android Play Store or the Apple App Store or you can use the
My San Jose web application.
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Adobe Plans Downtown Expansion
San José continues to be the city where companies choose to scale. Longtime downtown resident, Adobe, announced its plans to build its fourth tower in Downtown San José.
"We're thrilled to see many months of work with Adobe and its partners culminate in this announcement of Adobe's bold expansion of their global headquarters in San Jose, further enhancing Downtown's burgeoning momentum as Silicon Valley's urban center," said Mayor Sam Liccardo. "We applaud Adobe for its catalytic role in driving innovation in the Valley over the last quarter century, and we thank its employees for their strong ethos of corporate responsibility which has made the company a wonderful community partner, and a global leader in sustainability."
Once completed, the new tower would be able to hold approximately 3000 employees.
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San Jose Continues Working to Improve Emergency Preparedness
As a part of the City's ongoing commitment to better protect residents from floods and other emergency situations, the City has released a formal After Action Report on the Coyote Creek flood. This report, which was created by an independent expert, identified both the failures and successes experienced during the Coyote Creek flood, along with a number of actions to ensure the City is better prepared in the future.
Given that the findings largely mirror earlier reports on the flood, the City is already hard at work implementing many of the report's recommendations. This includes:
- Working with the Santa Clara Valley Water District to develop a Coyote Creek Emergency Action Plan that addresses stream maintenance, improving the drainage system, and communications regarding reservoir and stream conditions.
- Improving public notification through the purchase of Long Range Acoustical Devices, which are on-the-ground sound systems that can alert areas of the need to evacuate. Also, the City is already training more staff to use the ALERTSCC and IPAWS warning systems.
"Since the days immediately following the flood, we have taken responsibility for both our failures and for ensuring it never happens again. We commissioned this independent evaluation for that purpose, and we've already taken many steps to address the report's findings to improve our disaster preparedness. I appreciate the expert's acknowledgment of the impressive recovery that followed the flooding, a reflection of the extraordinary effort of so many in our community-first responders, volunteers, City staff, non-profit agencies and donors-working together, " said Mayor Liccardo.
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New and Expanded Service at SJC
The growth of Mineta San José International Airport continues with AeroMéxico and Frontier Airlines adding their services to Silicon Valley's airport.
AeroMéxico began service
from San José to Guadalajara on July 1. The new nonstop flights will feature a Boeing 737-800 and is offered daily. This service is being offered in partnership with Delta Airlines to offer travelers even more options and expanded service while flying between the U.S. and Mexico.
On July 18,
Frontier Airlines announced that it will begin nonstop service to four destinations beginning later this year. Frontier will offer SJC's first-ever route to San Antonio in addition to routes to Denver, Las Vegas, and Austin.
The increased air service at SJC has led the airport back to a significant milestone. For the first time since 2007, SJC served over 1 million passengers. Achieved in May, this significant milestone reflects a 17 percent increase in passengers year-over-year.
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San José Receives IBM Smarter
Cities Challenge Grant
In late July, San José became one of five cities to win an IBM Smarter Cities Challenge grant. The City will use the funds from this grant and experts from IBM to support two affordable housing technology projects that are being developed by the City's Housing Department:
- A "Rental Unit Registry" for the rent stabilization program that will collect data on apartments, track rent changes when tenants move, and monitor compliance with rent stabilization laws.
- A new web application that connects individuals with the affordable homes for which they qualify for.
These projects continue Mayor Liccardo's efforts to improve critical City services through the use of technology.
Read on for more information about the City's IBM Smarter Cities Challenge Grant award.
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