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New Agency Feedback Line is Now Available
Chesapeake Employers Insurance recently created a dedicated phone line designed to gather feedback from agents who do business with the company. Sharon Rowell, Chief Administrative Officer, says: "We are committed to improving our customer service to agents. We want to provide agents and their staff with an easy means of providing feedback on the service they receive anytime they contact Chesapeake Employers."
The Agency Feedback Line (410-600-3289) includes a three-question survey with the option to leave a detailed message.
"We want to know if the service we provide to agents is meeting their standards," says Sharon. "We also want to know if agents have concerns or comments."
Feedback Monitored
Comments to the Agency Feedback Line are monitored throughout the day, every business day.
"All comments will be reviewed and forwarded to the appropriate supervisor," explains Sharon. "The supervisor will then contact the agent who provides the feedback. Anyone who leaves a comment will receive a call from a supervisor."
Other Options
Agents have other options to provide feedback, such as:
- Opt in to take a customer service survey before being connected to a Contact Center Representative;
- Receive a call from a Contact Center Representative inquiring about service received that day. The Contact Center randomly selects and calls three to five customers (agents and policyholders) each day to monitor service;
- Contacting your Territorial Account Executive.
The Agency Feedback Line is operational. Please feel free to call 410-600-3289 today.
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Keeping policyholders' payment information safe is a top priority at Chesapeake Employers. Effective May 2017, some of the payment options will change in order to provide your clients with the most secure payment methods possible.
Now members of the Maryland chapters of
