Q: What is a pothole?
On the surface of the pavement, cracks appear due to the expansion and contraction caused by unpredictable Texas weather.
When it rains, water penetrates the surface and weakens the ground underneath. Vehicles drive over those spots and the weight of the cars eventually causes the surface to break.
Q: How do I report a pothole?
Several reporting methods are available. The most effective way is through
Garland eAssist
, which is available online or through a downloadable mobile app. You are able to upload photos of the pothole or complaint, receive updates and track the progress of the repair. You may also call us directly at
Q: How quickly does the Garland Street Department repair the pothole?
Weather permitting, you can expect the pothole to be repaired within 7 days of the report.
A pothole is about 3 feet by 3 feet or smaller. Pavement failures larger than that require more complex and expensive processes to repair. So reporting potholes while they are smaller saves time and money.
