December 26, 2017 
"S" During Change
What is an "S"?  Steady
      Change - Wants to Know Why
  "S" Reacting to Change
What to expect
Wants to know others' reactions first.
Cautious.
Prefers ample time to process.
Tentative.

Example
Speaker
"We are promoting Elsa to Senior Advisor; she will be joining you on working the Acme project."

"S"
"I know Elsa, but others do not. Probably best to schedule a meeting where others can meet Elsa."

Example
Speaker
"Based on our last quarter's numbers, we're projecting a need for additional labor in order to fulfill the pending orders. Please submit a revised schedule by next Wednesday."

"S"
"I might need until Thursday. Currently two employees are on vacation until Wednesday. I would like to verify my entire group's overtime availability before I update the schedule."
   Telling the "S"  the Change
Preparation required

1. Schedule a meeting 24 hours or more in advance.
2. Provide reference materials prior to the meeting.
3. Open conversation in a friendly tone.
4. Have plausible explanation for the change.
5. Allow time for a discussion.
6. Offer them time to process before asking for a commitment.

Example
Speaker
"Thank you for scheduling time so we can discuss what office space you need for your growing business unit. Based on the new building layout I sent you last week, what are your thoughts?"

"S"
"Floor layout looks on track. But I want to run it by my staff and get their input.
What timeline are you proposing? We are hitting our busiest time of the year and we need to organize the move so that it does not impact our ability to get our projects done on time."

Example
Speaker
"Best case scenario would be to make the move within 2 months. Can you review with your team and get back to me with input on layout and timing?"

"S"
"Yes...that will work just fine. Thank you." 



  Attention HR/Trainers Only

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