This section of our newsletter is where we take time to respond to your inquiries. If you have an inquiry you’d like to submit for inclusion in an upcoming issue, simply let us know.
Q1:
Why does the status of a general amendment, court order change, or paternity acknowledgement transaction read
“Waiting For Approval”
in the Fee Module?
A1:
The status reads
“Waiting For Approval”
because it must be approved and processed in Fee by a representative at the State Office. After the transaction is approved and processed, the status will change from
“Waiting For Approval”
to
"Complete"
.
Q2:
How should we issue death record requests from local law enforcement?
A2:
You’ll want to issue death records as white copies, with a redacted SSN, and the
Not for Legal Purposes
watermark, to local law enforcement personnel free of charge. Law enforcement personnel are
required
to present the request on their agency’s official letterhead with the requestor’s handwritten signature affixed and present a copy of their official government ID. This is also an instance where you would use the new No Fee checkbox in GAVERS to capture why this transaction was completed free of charge.
