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Ordering free samples has changed
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Free Samples are now getting a new shopping cart beginning today, Wednesday, Feb. 7.
Easy to find, easy to order, less confusion
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Now, when new or existing customers come to your website and click on the "Free Sample" tab, they will be taken to a page with a link to the new cart where they can order their free samples.
We expect that this new sample shopping cart will help streamline the sample ordering process. It will make it easier to understand that the shipping and handling charge of $6.75 applies to each sample set, even if they had met the requirement for free shipping on their other products. This change will also reduce the confusion between ordering a sample set and a travel set.
Limit of one set at a time, one type per lifetime
Once customers arrive in the new cart they are able to order one set of one type of sample. Samples orders are limited to one per customer per session. If they would like to try an additional sample set, they would need to return to the cart and place an additional order. If they attempt to place an order for multiple sets or re-order a set, the system will display an error message.
The fortune is in the follow-up
Remember to stay in contact with your customers during the period that they are sampling a product to make sure they're following the product directions consistently and are experiencing positive changes in their skin. You'll want to be in touch to help them order the full-size products!
Sincerely,
Your home office team
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