June 2017 News
(412) 489-1100
Mitel’s purchase of Toshiba streamlines Third Generation’s ongoing support
With Toshiba’s surprise exit from the telecom market, Mitel has stepped in, acquiring Toshiba Telecom’s assets and support obligations.

As an established, proven Mitel partner, Third Generation is ideally positioned to support your Toshiba systems and phones.  We’ve been serving the Pittsburgh region for 34 years.  To keep you informed on Mitel’s obligations, here are answers to some frequently asked questions...

1. Are my current contracts with Toshiba still valid? 
Yes, contracts will remain valid. Mitel will be responsible for fulfilling all contracts immediately following the closing of the deal.
 
2. Will my warranties still be in effect?
Yes. Mitel will be prepared to accept extended warranties.
 
3. Will any service quality/policies change?
No. Mitel is as committed as Toshiba in delivering quality products and services to our partners and customers.
 
4. Will Toshiba inventory levels remain the same?
Inventory levels fluctuate with all businesses; however, we are confident we can ensure continuity of supply.
 
5. Will quotes I received on Toshiba solutions still be honored?
Yes, if they are backed by Toshiba or an accredited partner.
 
A Clear Path Forward

As you assess your next steps, we’re confident you’ll want to continue to work with Third Generation.  Our team has a proven reputation for high performance and decades of stability.  Together, Third Generation and Mitel will ensure your Toshiba system is supported now and in the future. 

Please contact us today if you have any questions at 412-489-1100 or email Mike@3GenUSA.com.
Take advantage of Mitel’s Purchasing Contract for Non-Profits, Schools & Government Agencies
The National Joint Powers Alliance (NJPA) is a municipal contracting government agency serving the public sector. 

How does NJPA work?
 
First, NJPA goes out to competitive bid nationally on a wide range of products and services that would benefit their members. They then award the contract to the selected vendor. NJPA sets up the legal authority between vendor and member.  The member organizations then have access to the vendor’s services at NJPA-negotiated rates, resulting in accolades like this school district's: "NJPA contracts have streamlined our purchasing process, saving our district thousands of dollars." 

Significant Discounts 
 
Working with Third Generation as your local technology partner, NJPA members can purchase Mitel telecom solutions without issuing an RFP.  Mitel is the exclusive NJPA telecommunications equipment vendor based on its record of innovation, product quality, customer service, pricing, and overall market leadership.  

Who qualifies for NJPA membership?
  • All Educational institutions, both public and private – including K thru 12, special education districts, charter schools, and higher education/universities
  • Non-profits – including hospitals and nursing homes, rural power cooperatives, housing authorities, member associations and groups
  • State and local government agencies – including cities, counties, water districts, and tribal nations
Download the ‘Get to Know NJPA’ data sheet

Simplified procurement and savings … more reasons to go with Third Generation and Mitel.  Contact us today at 412-489-1100 or email  Mike@3GenUSA.com.
New Third Generation Cloud Voice features: Voice-to-Text Transcription & iPhone App
Third Generation is offering a pair of Cloud apps that will improve the efficiency of your daily business operations…

Voice-to-Text Transcription

Are you too busy to listen to every voicemail to capture important details?  Our new Voice-to-Text app, driven by Google’s AI engine, allows businesses to have voicemails automatically transcribed and sent to them via a mobile app or email notifications. 

iPhone Mobile App

This cloud app improves and streamlines communications, and seamlessly connects a distributed and fast-moving workforce. Not only can employees make and receive calls placed to their corporate phone number via their mobile device, they can leverage important communication features…
  • One click to join conference calls

  • Extension dialing to co-workers

  • Corporate and personal phone directories at your fingertips

  • Access to company international distance and dialing plan

  • Listen to and manage voicemail

  • View recent calls

  • Manage virtual attendant settings
Find out how these Cloud Voice apps can improve the way your business communicates.  Call 412-489-1100 or email  Mike@3GenUSA.com.
Your single source for Communications, Carrier, Broadband & Network services!
Business communications and carrier services are no longer just a ‘required’ cost of doing business.  In today’s landscape, optimal communications services are a competitive advantage.  

As your trusted Telecom services advocate, Third Generation helps you select, source and implement the best services at the best prices. 

We’ll get your business connected with today’s fastest and most cost-effective network technologies – services like: 
  • Broadband Internet
  • SIP Trunking
  • MPLS and Ethernet
  • Cloud offerings
Third Generation is focused on your success 
  • We are Carrier Neutral…  We recommend the best providers and services for your unique requirements.

  • SPOC – Single Point of Contact – We can be your 1 call for both hardware and carrier services.

  • Reduce Costs – We can secure the best pricing when shopping for new or existing services

  • Save Time – Comparison-shopping can be time consuming.  Contacting various providers and working through the quoting process can be exhausting.  Let Third Generation do the work for you so you can focus on your core business.

  • Considering a new Voice solution – A Cloud Voice solution, a new on-premises system, Hybrid of both? We can help you navigate the best deployment approach for your business. 
Contact Third Generation today to schedule a complementary consultation:  412-489-1100 or email  Mike@3GenUSA.com . 
Check out Yealink's T4 Series phones
The Yealink T4 series IP Phones are not only fun and practical to use but also offer extra-large display screens that make pen and paper redundant in the busy office environment.  Among the most popular of the 11 models to choose from are…

Yealink SIP-T48G - includes a 7” Color touchscreen, dual-port gigabit Ethernet and the ability to handle up to 16 SIP accounts.

Yealink SIP-T46G - offers a 4.3” color backlight display screen, dual-port gigabit Ethernet.

Yealink SIP-T42G - has a smaller color screen at 2.7”, but can still handle 12 SIP accounts and has dual-port gigabit Ethernet connectivity.

Advanced features on the T4 Series IP Phones include support for gigabit networks, plus USB Bluetooth support for easy Bluetooth earphone use. Enhanced sound quality is delivered by the Optima HD Voice system which meets TIA 920 certification standards.

Ready for a change?  Third Generation will step you through the choices. Contact us today at 412-489-1100 or email  Mike@3GenUSA.com.
We're your local source for the latest in Voice, Collaboration, Networks and Cloud Solutions.  Get practical advice and learn new ways to improve your operations with technology.  
 
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