THE COACHING AUTHORITY

November  - 2016

 
 

Decisions, Decisions, Decisions


Every day we are bombarded by decisions ... what to do, what to eat, what to wear, what to read, what to watch or listen to, what to buy, what to say ... the decisions are never ending. The never-ending process of making decisions continues throughout your workday. We often make decisions subconsciously ...



 











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Patrick S. Frazier, CBC
The Coaching Authority
Contact The Coach
(574) 286-1123
Case Study
 
Client
 
Regional Medical Center, Northern Indiana - This center, with over 3,000 employees, has been offering a wide variety of programs and care to serve their commitment to providing the community with quality healthcare.

Situation

It is inevitable for a rapidly growing organization to be susceptible to issues that wouldn't matter otherwise. Employee engagement strongly correlates to Patient Satisfaction, Perception of Safety and Physician Satisfaction. Employee engagement issues surfaced among departments and needed immediate action. The results of the annual engagement study stratified departments into three engagement tiers. Tier I departments identified as the most employee engaging, while Tier III was the least employee engaging department.

Approach 
   
The Coaching Authority was asked to partner with the Healthcare organization aiming to improve employee engagement scores for Tier III departments. Over the course of 9 months, The Coaching Authority conducted 5 workshops, 35 individual talent profiles and over 50 individual coaching sessions for managers at the Medical Center.

Results

These workshops resulted in a 55% overall increase in the employee engagement scores from 2015 to 2016, while an outstanding 64% increase in the employee engagement scores in the Tier III departments from 2015 to 2016.


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