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We are very excited to announce a new way for an existing eKEY® user to obtain an eKEY authorization code.
Your members that have an eKEY can now request an authorization code from within the eKEY app. This is useful if they are moving their eKEY service to a new phone or if they receive a 9B0D error when the eKEY gets out of sync with the server.
To obtain an eKEY authorization code from Mobile SupraWEB:
1. Select the SupraWEB icon from within the eKEY app (on the 2nd page of icons), or navigate to supraweb.suprakim.com on your smartphone.
2. Enter eKEY serial number. The eKEY serial number can be found at the top of the eKEY home screen.
3. Enter 4-digit PIN.
4. Select the Association/MLS from the dropdown list.
5. Select Login.
6. Select Authorization Code
7. The authorization code will be emailed to the email address on file in SupraNET.
We are pleased to announce the Supra® eKEY® app is certified as compatible with the new Apple® iPhone® 7 and iPhone 7 Plus. To view the growing list of smartphones and tablets compatible with the eKEY app, please
CLICK HERE.
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Need an Emergency Update Code?
Call 888-968-4032
You will be prompted to enter your eKey Serial Number and your 4 digit Pin Code , plus the# sign.
Your eKey Serial Number can be found by opening your eKey App and it will be displayed at the top of the screen.
